Job Type: Full timeThe FirstCape group of companies includes Jarden Wealth, JBWere, and Harbour Asset Management and is one of New Zealand's largest and best-resourced wealth advisory and asset management firms. Here at FirstCape, we believe that our people are our greatest asset. Our success is dependent on the collective talent, expertise, and dedication of each and every one of our team members. We are committed to creating an environment where everyone can thrive, grow, and contribute to their fullest potential.About the RoleThe Business Change Manager will play a critical role in managing the successful merger of two wealth management businesses. This role will ensure that changes to teams, processes, and systems are effectively implemented and adopted, minimizing disruption and ensuring a smooth transition. The Change Manager will work closely with key stakeholders across both organizations to manage the people side of change, including changes in organizational structures, job roles, business processes, and technology.Key ResponsibilitiesDevelop and implement a comprehensive change management strategy for the merger, focusing on people, processes, and technology.Identify the impact of changes on teams, departments, and the organization as a whole.Create detailed change management plans that cover communications, stakeholder engagement, training, and business readiness.Identify and build relationships with key stakeholders across both wealth management businesses.Work with senior leaders, HR, and project teams to gain buy-in and ensure alignment on change initiatives.Manage stakeholder expectations and ensure clear and consistent communication throughout the project lifecycle.Develop and execute a communication plan that ensures all employees and stakeholders are informed and engaged throughout the change process.Deliver change-related content through various channels (e.g., town halls, newsletters, intranet).Act as a trusted advisor to leaders on effective communication approaches for managing change.Collaborate with People and Culture and training teams to assess training needs related to new processes, systems, and roles.Ensure that effective training and support materials are developed and delivered to employees impacted by the merger.Oversee the design and delivery of workshops, training sessions, and coaching to enhance business readiness.Conduct change impact assessments to determine the extent of changes across functions, teams, and roles.Develop strategies for minimizing the negative impact of change and maximizing employee adoption.Monitor and track the effectiveness of change interventions and adjust plans as needed.Support the realignment of teams and structures as part of the merger.Partner with operational teams to design new business processes and workflows that align with the merged business model.Ensure the transition from legacy systems and processes to the new systems is well managed and understood by teams.Identify potential risks and resistance to change, and develop mitigation strategies.Provide regular updates to leadership on change readiness and risks, and make recommendations for corrective action where necessary.Monitor the long-term adoption of changes after implementation.Gather feedback from teams to identify areas for further improvement or additional support.Ensure that change is embedded into the organizational culture, with mechanisms for sustaining the new ways of working.Skills and ExperienceChange Management Expertise: Strong knowledge of change management methodologies (e.g., ADKAR, Kotter, or similar) and proven experience leading change in large-scale business transformations.Wealth Management Industry Experience: Understanding of wealth management business processes, operations, and regulatory requirements is highly preferred.Stakeholder Management: Demonstrated ability to engage, influence, and build relationships with stakeholders at all levels, particularly senior leaders.Project Management: Experience with project management approaches and tools to manage time, costs, and resources effectively during the change process.Communication: Excellent written and verbal communication skills, with the ability to tailor messages to different audiences.Problem Solving: Strong analytical skills and the ability to address complex challenges with practical solutions.Adaptability: Able to work in a fast-paced and evolving environment and manage multiple priorities.Training and Facilitation: Experience developing and delivering training programs related to change management.Emotional Intelligence: High degree of emotional intelligence, able to manage the human aspects of change and build trust.QualificationsBachelor's degree in Business, Organizational Change, HR, or a related field.Minimum of 5 years' experience in managing large-scale organizational change, preferably in financial services or wealth management.
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