Department: NZ Strategic Execution Delivery & Change
Location: Auckland or Wellington
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mo te turanga - About the role As a Change Management Program Lead in ANZ's Delivery & Change Centre of Excellence, you'll play a critical role in ensuring that the people and organisational approach to critical programs of work are effectively scoped, planned, delivered and embedded. You will be responsible for driving across the program to meet long-term business objectives while landing change safely and sustainably for our people and customers. Your ability to remove blockers, thrive in ambiguity and influence at senior levels will be instrumental in this role.
Ka aha to ra e kite ai? - What will your day look like As a Change Management Program Lead, you will:
Provide expert advice on magnitude, complexity and materiality of people-related change to inform the delivery model and the change approach. Drive a highly effective change management plan and approach, stakeholder engagement, change champion community, organisation design, change readiness, delivery and embedding of changes across the program through in-depth consultation. Collaborate broadly with key stakeholders across the business to align and drive integrated approaches and ways of working, and partner with the business to support Program delivery readiness. Support the definition and implementation of the organisation design that will be conducive to the success of the program, driving alignment and clarity across ANZ Divisions on the program's change vision through a compelling narrative. Define the transformation journey and create clarity around what how this will impact people, identification of key people readiness enablers, support tooling and upskilling of impacted stakeholders to help them navigate through the change. Actively identify potential change risks, issues or anticipated points of misalignment, and develop bespoke team/business plans to mitigate or drive actions to support effective delivery. Track progress of the adoption and embedment of release activities, and support course correction, including post-launch troubleshooting, in collaboration with the delivery team as required. Ou Pukenga? - What will you bring? To grow and be successful in this role, you will ideally bring the following:
Expert level experience in Change Management principles, methods, processes, techniques and industry best practice including pragmatic change management approaches that deliver successful and desired change outcomes for large scale transformations. Previous experience leading large and complex organisation change programs in a banking or financial services environment supporting people and workforce transformation. Significant stakeholder management experience with an ability to engage in expert consultancy, influence senior business leaders and engage wide audiences. Deep transformation and change management experience, including experience leading behavioral change experience in large scale transformations and supporting change strategy and tactical planning. Proven leadership capabilities, experience leading large scale complex changes, leading through ambiguity, fostering innovation and creating a compelling vision that inspires collaborators. Ability to apply an 'outside in' lens, ensuring thinking is reflective of best practice and industry trends, and an ability to understand aggregate change data and identify thematic change risks. Experience successfully leading customer and frontline impacting change initiatives while leading high performing change teams to deliver quality business outcomes. Strong understanding of Business credit lending would be highly advantageous. You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
He aha te take e uru ai koe ki a matou? - So, why join us? From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Maori Strategy called Takiri-A-Rangi. This includes increasing representation of Maori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.co.nz/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 75785.
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