Casual Customer Service & Library Assistant (Applications Close 14 August 2024)

Varied role – no two days are the same Large community-focused organisation determined to raise the bar Large community-focused organisation determined to raise the bar Keep your work/life balance – casual roles are about flexibility! He aha te mahi | What the job involves Being the first point of contact for our customers, you will provide exceptional customer service whether you are assisting the Customer Service or Library team. Working within the Customer Service team, you will be the first point of contact for our customers, providing exceptional service whilst expanding your knowledge of Council activities and district. You will perform a variety of tasks from taking payments for rates or fines, processing applications for services, Dog Registrations, Rates Rebate applications. For more information on duties within the Customer Service team, please view the job description – click here . Working within our Library team, you will assist our customers with general enquiries, memberships, issues and returns whilst performing library administrative tasks. You will also help the team run specialised programmes or services ensuring excellent service is provided to all participants and library customers. For more information on duties of a Library Assistant, please view the job description – click here . Ko wai e rapu ana tatou | Who we are looking for A confident customer focused individual with a can-do approach. Your communication skills will remain calm and professional, even when the pressure is on. You'll ideally have previous customer service and/or Library experience, but this is not necessary so long as you're a quick learner and can navigate Microsoft Office programs with ease. Ko nga hua | What we offer A diverse position with a variety of work, friendly atmosphere and a great opportunity to enhance and further develop your career. A friendly, busy, professional work environment, job flexibility and future career opportunities. Initial on the job training and ongoing coaching will be provided. Mo matou | About us We are proud to provide services and support to one of New Zealand's fastest growing and thriving communities. We have a diverse and passionate workforce of over 300 employees spanning all Council activities and we are dedicated to delivering only the best to our community by Working. As a team, we are committed to fostering an inclusive and diverse workforce and workplace culture. Through our values we mahi te mae tika (we do whats right), we mahia (make it happen), mahi kotahi (work as one), and we whakaute I nga reo katoa (we respect every voice). Required Skills Required Experience