Discover a career with purpose at Waitaki District Council Waitaki District Council is dedicated to enhancing the quality of life for our 23,000 residents and creating a thriving, sustainable community. With a committed team of professionals, we provide essential services 24/7, ensuring the wellbeing of our district. We manage infrastructure, environmental conservation, community development, and regulatory services, responding to thousands of community interactions each year while proactively addressing local needs and challenges.
As a Case Officer, you will play a pivotal role in connecting customers with effective case resolution. Your responsibilities include promptly assessing cases, categorising requests, and creating management plans that align with Service Level Agreements (SLAs). Utilising institutional knowledge, CRM systems, and collaborating with subject matter experts, you will ensure cases are resolved thoroughly and efficiently.
Managing a diverse portfolio, you will oversee case progress, maintain proactive communication with customers, and provide timely updates. You will identify when escalation is required and take swift action. By coordinating tasks with contractors, Council staff, and Locality Officers, you will ensure workflows remain efficient and resolutions are delivered effectively.
He aha taau e kawe mai | What you'll bring Qualifications and Experience: A relevant tertiary qualification (Diploma level or equivalent) or NCEA Level 2, and a full NZ Driver's Licence. Extensive experience in delivering high-quality customer service in a professional setting and supporting official information requests under the Official Information Act 1982 or Local Government Official Information and Meetings Act 1987.Communication and Interpersonal Skills: Exceptional verbal and written communication skills, with the ability to effectively translate customer needs into actionable service requests. Proven expertise in problem-solving and conflict resolution, consistently maintaining a customer-focused approach.Technical and Organisational Skills: Skilled in accurately interpreting and applying technical information, policies, and processes, ensuring clarity for both internal and external stakeholders. Proven ability to manage multiple responsibilities and priorities effectively within dynamic and fast-paced environments.Me pehea te tono | How to Apply If this position sounds like you, click apply now and submit a tailored Cover Letter and CV. Before confirmation of hire, pre-employment checks will be undertaken which may include references, credit check, drug and alcohol testing and police vetting prior to any written offer being made.
All applications must be submitted online and will not be accepted directly via email.
All applicants must have the right to work in New Zealand.
The salary for this position will commence between $60,260 and $70,895 dependent on skills and experience relevant to the role.
Applications close 15 January 2025, however, due to the possibility of a high number of applications, this role may close earlier. For any queries related to this position, please contact ******
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