Case Manager (Legal)

We are looking for a new case manager (Legal) to join our team. Financial Services Complaints Ltd (FSCL) is an independent not-for profit ombudsman and dispute resolution service approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. We work to resolve complaints between consumers and financial service providers. For more information, please visit our website at are looking for an enthusiastic team player with excellent oral, negotiation, and written skills. You will be a good communicator, with strong analytical skills, be adaptable, have an enquiring mind and sound judgment, and be well organised.  The work involves investigating and resolving disputes between consumers and financial service providers, including insurers, non-bank lenders, financial advisers, and fund managers. Your work will include negotiating settlements of complaints, legal research, and writing objective, well-reasoned decisions on cases. The office works cross-functionally and there is an opportunity to contribute to special projects, including policy and outreach work. A law degree is required and not less than 3 years' PQE. Experience working in the financial services sector and/or for another disputes resolution body is highly desirable. We offer fair remuneration, excellent work/life balance, flexibility, and support in your professional development. We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. A job description is available on request. Please send your application and CV to (email protected) or PO Box 5967, Wellington 6145. Applications for this position close on 6 November 2024