Case Manager, Kaitaia, Northland at Ministry of Social Development, Northland About usThe Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.Permanent or Fixed Term till 27 June 2025Base location: Kaitaia, NorthlandWe help New Zealanders to be safe, strong and independent.Manaaki Tangata, Manaaki Whanau.What you'll be doing | He aha tau e mahi anaAs the face of the organisation, our Case Managers will engage with and work alongside our clients to support them into employment, emergency housing, administer hardship grants and other assistance as required. Our clients come from a wide range of backgrounds and cultures. On any given day you'll interview clients, either over the phone or face to face, all with different circumstances and receiving different types of support from us. You'll work with clients to empower them to achieve their goals and to take steps towards a better future.Every day is busy and demanding but very rewarding as you can positively influence people's lives. If you are passionate about making a positive impact in the lives of vulnerable people, dependable to the core and have the grit and tenacity to show up and work hard even when the going is tough, this could be the right role for you.What you'll need to succeed | Ko nga mea ka hiahiatia e koe kia angituWe are looking for people who can work in a fast paced, pressured environment and have the confidence to make good, considered decisions. You'll have strong people skills and be able to negotiate outcomes. Empathy, conscientiousness and problem-solving are some of your key strengths.You'll have the ability to put the client at the centre and understand their unique situation and challenges. You'll bring a high level of personal integrity, initiative and self-management skills.Key strengths and attributes:Strong interpersonal skills and an ability to develop trust and rapport quickly.Sound decision making and problem-solving skills.Sound computer skills and the ability to learn new systems and processes quickly.Exceptional customer service skills, client focused.What's in it for you | Nou te rourouWe celebrate achievements and prioritise action. Our team values diversity and we are working towards Te Ao Maori being embedded in the way we do things at MSD and we would love you to join us on this journey.Our ValuesManaaki – We care about the wellbeing and success of people.Mahi tahi – We work together, making a difference for communities.Whanau – We are inclusive and build a sense of belonging and place.Tika me te pono – We do the right thing with integrity.Our values represent who we are and what we stand for - if this appeals to you, do not hesitate, apply now!We will review the applications as they come through. For a further discussion about the role, please contact Mary-Ann, Manager Client Service Delivery by email: ****** apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.All applications must be made online. If this is not possible or if you have any queries, please contact us at ****** date: Thursday, 22 August 2024Joining usJoining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
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