Requisition ID 994971 - Posted - New Zealand - Full-time - Information Technology
Key IT support role to enable the delivery of technology to our Franchisee store environments.
Competitive base salary + grocery discount + other group discounts.
Christchurch based and hybrid / flexible working environment.
Welcome to FreshChoice
At FreshChoice our aim is to provide our locals quick and friendly service with a range that has everything customers want and is just what they need.
This is a key role within our regional Support office in Christchurch to provide help desk and IT support to the Woolworths New Zealand 74 Franchise supermarkets trading under the Freshchoice Brand. You will ensure Store systems are supported enabling the delivery of secure and reliable IT services, resolving faults and service requests in a timely and effective manner.
Your key responsibilities will include:
Technical and process problem diagnosis and resolution while being a senior for the team members that report into this position.
Training and coaching others both externally and internally to build capability and ensure high-quality customer experience for all users.
Providing backup support/knowledge for other IT responsibilities.
Act as SME for specific IT areas of technical, software and process.
Create software test scripts and implement tests to ensure software changes are as per specifications.
Install updates to technologies/systems and identify their impacts to ensure efficient business operations.
Liaise with internal stakeholders regularly to ensure that their needs are being met and to pre-empt future needs.
Supporting the store POS and Back office systems.
To be successful in this position possess the following key skills:
The ability to work to tight deadlines and excellent time management skills.
Ability to prioritise and multitask.
Strong technical skills along with analytical and problem-solving skills.
A high level of communication skills both verbal and written.
Ability to suggest improvements to technologies/systems to maximise efficiency and productivity.
Ability to understand and analyse issues or requests from the business and translate them into technical requirements for solution development delivery.
Ability to work in a small team, be flexible and be able to learn and understand multiple systems.
As a function of this role, the successful applicant will be required to be on call on a rotational basis of one week in three and will be paid an allowance.
Come as you are | Nau mai, whakatau mai
We're an equal opportunity employer and are committed to the principle of equal opportunity for all.
#J-18808-Ljbffr
