Job no: 499944 Work type: permanent full time Location: Auckland Categories: Operations
Call Centre Operator - Are Direct
An exciting opportunity has become available with Are Direct NZ Limited.
On behalf of local and international magazine publishers, Are Direct expertly manages the distribution and promotion of millions of magazines into over 3,000 retailers throughout New Zealand.
This position will be based at the company's head office at Enterprise Park in Wiri.
This role is primarily an outbound customer care and relationship role, supporting inbound calls & emails on key magazine delivery days. You will be working in a Call Centre team, and the key responsibilities of this role include:
Support and interact with our retail customers on a regular basis to provide courteous & professional customer service, delivering a positive experience for each individual/situation.
Develop & cultivate strong customer relationships, engaging via outbound calling & emailing.
Listen to customers to understand the reason for their contact and address all questions or queries.
Maintain internal relationships to have a strong understanding of operational aspects and any active situations that may affect our customers.
Learn systems and processes to ensure good maintenance and procedure knowledge.
This position reports directly to the Call Centre Team Leader and will have a close connection with the Outbound Customer Care Specialist.
We are seeking candidates who are strong communicators, enjoy building relationships, are approachable with a fun and vibrant personality, and have the ability to ask questions and diffuse tense situations.
Good organisational skills, an eye for detail, and the ability to work to deadlines are essential. Sound knowledge of Excel, Outlook, and effective communication skills are required for this role.
This role will ideally be suited to someone with prior call centre experience, but is not limited to this. Full training will be provided.
Why Are Direct?
Join a values-based organisation built on respecting all, inspiring creativity, and collaborating with others. We offer excellent people programs including:
A day of leave for your birthday,
4 days of volunteering leave each year,
An inclusive parental leave program that supports all parents, families & carers,
FREE digital access to all our titles, and
Our unique Are Media Learning Academy (Digital Academy, Lunch N Learns, Mentoring, and much more).
Are Direct is committed to a diverse, respectful, collaborative & inclusive workplace. We value the success this brings for everyone and welcome & encourage applications from diverse backgrounds. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
Please send your CV via the link.
Advertised: 27 Aug 2024 New Zealand Standard Time Applications close: 13 Sep 2024 New Zealand Standard Time
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