**Job Title:** Call Center Specialist **Company:** O'Reilly Automotive **Location:** Nelson, Nelson, NZ **Job Type:** Part-Time **Seniority Level:** Entry Level **Years of Experience Required:** 1 Year **Job Description:** O'Reilly Automotive is seeking a dedicated and enthusiastic Call Center Specialist to join our dynamic team in Nelson, NZ.
This entry-level position offers a fantastic opportunity for individuals eager to build a career in customer service within a supportive and rewarding environment.
As a Call Center Specialist, you will serve as the frontline of our customer service efforts, providing exceptional support to our clients while demonstrating the values that O'Reilly Automotive stands for.
**Key Responsibilities:** 1.
**Customer Support**: - Handle incoming customer calls and inquiries with professionalism and a positive attitude.
- Assist customers in locating automotive parts and products through various inquiry channels, including phone, chat, and email.
2.
**Problem Solving**: - Resolve customer issues, concerns, and complaints effectively and efficiently, ensuring customer satisfaction and loyalty.
- Utilize negotiation skills to find mutually beneficial solutions and enhance customer experiences.
3.
**Product Knowledge**: - Maintain a strong understanding of O'Reilly Automotive's product lines and services to provide accurate information to customers.
- Continuously learn about new products and policies to stay informed and provide updated knowledge to customers.
4.
**Data Entry and Record Keeping**: - Accurately log customer interactions, inquiries, and resolutions in the database for future reference.
- Process customer orders and returns as required, ensuring all transactions are recorded accurately.
5.
**Team Collaboration**: - Work closely with other team members and departments to ensure seamless service delivery.
- Participate in team meetings and contribute to brainstorming sessions to improve processes and customer service standards.
6.
**Time Management**: - Prioritize tasks effectively to manage call volume, ensuring quick and efficient response times.
- Adhere strictly to scheduled shifts and break timings.
7.
**Feedback and Reporting**: - Provide feedback on customer trends, product recommendations, and common issues to management.
- Participate in training sessions and workshops to enhance skills and adapt to evolving customer service practices.
**Requirements:** - **Education**: High school diploma or equivalent required; additional education in business or customer service is a plus.
- **Experience**: Minimum of 1 year of experience in a customer service or call center environment.
- **Personality Traits**: - Reliable and dependable; consistently meet attendance and punctuality standards.
- Hardworking and motivated to deliver high-quality customer service.
- **Soft Skills**: - Strong time management skills to handle multiple tasks and prioritize effectively.
- Excellent negotiation skills to manage and resolve customer disputes amicably.
- Adaptable and willing to learn in a fast-paced, dynamic environment.
- **Technical Skills**: - Proficiency in computer applications and call center software.
- Comfortable using databases for logging customer information and inquiries.
**Benefits:** - Competitive remuneration with travel and spending expenses.
- Retirement plan options to secure your future.
- Paid Time Off (PTO) to ensure work-life balance and time for personal commitments.
**Working Environment:** Join a team where you are encouraged to continuously learn and adapt to stay ahead in a rapidly changing world.
We are committed to fostering a collaborative workplace culture that values growth, innovation, and the pursuit of excellence.
**Application Deadline:** Please submit your application by ******** to be considered for this opportunity.
**Equal Opportunity Statement:** O'Reilly Automotive is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.