**Job Title: Call Center Officer** **Company: Dean Foods** **Location: Hamilton, Waikato, NZ** **Job Type: Part-Time** **Seniority: Associate Level** **Years of Experience: 4** **Deadline to Apply: ******** ** ### Job Description Dean Foods is seeking a dedicated and skilled Call Center Officer to join our dynamic team in Hamilton, Waikato.
The ideal candidate will possess a minimum of four years of experience in a call center environment, demonstrating proficiency in customer service and communication skills.
As a Call Center Officer, you will play a crucial role in ensuring customer satisfaction by answering inquiries, resolving issues, and providing accurate information about our products and services.
### Responsibilities - **Customer Interaction**: Engage with customers through inbound and outbound calls, emails, and other communication channels to address inquiries, resolve issues, and provide product information.
- **Issue Resolution**: Assess customer needs and complaints effectively and empathetically, working to resolve issues in a timely manner while ensuring a positive customer experience.
- **Product Knowledge**: Maintain an in-depth understanding of Dean Foods' products, services, and promotions, providing clear and accurate information to customers.
- **Documentation**: Accurately record customer interactions, transactions, comments, and complaints in the CRM system to ensure that all records are up-to-date for future reference.
- **Performance Metrics**: Meet or exceed established performance metrics related to call handling, customer satisfaction, and issue resolution.
- **Collaboration**: Work closely with other departments to escalate issues and ensure that customer feedback is integrated into service improvements.
- **Continuous Improvement**: Participate in team meetings and training sessions to share insights and contribute ideas for improving processes and enhancing customer service delivery.
- **Service Innovation**: Utilize creativity and innovation to find new ways to improve customer interactions and boost overall service quality.
### Requirements - **Experience**: A minimum of four years in a call center or customer service environment, preferably in the food and beverage industry.
- **Education**: High school diploma or equivalent; further education or relevant certifications is a plus.
- **Communication Skills**: Exceptional verbal and written communication skills with the ability to engage effectively with a diverse range of customers.
- **Problem-Solving**: Strong analytical and problem-solving abilities to assess customer needs and develop practical solutions.
- **Personality Traits**: Passionate and motivated individuals who thrive in a customer-centric role and are eager to contribute to team success.
- **Soft Skills**: Must demonstrate innovation and creativity, with a proactive approach to addressing challenges and improving processes.
- **Technical Proficiency**: Familiarity with call center technologies and CRM software; proficiency in Microsoft Office Suite is preferred.
- **Flexibility**: Availability to work part-time hours, including evenings and weekends as needed.
### Benefits - Retirement plan options - Parental leave - Disability insurance ### Working Environment At Dean Foods, we foster a working environment that encourages curiosity and questioning to fuel innovation and growth.
We believe that a motivated and passionate team is key to our success.
We support our employees in their efforts to think creatively and promote a culture of continuous improvement.
### Equal Opportunity Statement Dean Foods is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We welcome applications from individuals of all backgrounds and abilities.
If you are ready to take the next step in your career and be part of a team that values your contributions, please submit your application by **September 29, 2024**.
We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
