Call Center Manager - Remote Work

Discovery Communications is seeking a reliable and resilient Call Center Manager to join our team on a part-time basis. This position will be remote, allowing for flexibility in work location. As an Associate Level position, we require a minimum of 5 years of experience in a call center or customer service management role. Responsibilities: 1. Manage a team of remote call center agents, ensuring they meet performance goals and provide excellent customer service. 2. Develop and implement strategies to improve call center efficiency and effectiveness. 3. Monitor call center metrics and provide regular reports to senior management. 4. Train and onboard new call center agents, providing ongoing support and coaching. 5. Handle escalated customer complaints and issues, resolving them in a timely and professional manner. 6. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. 7. Stay up-to-date on industry trends and best practices in call center management. Requirements: 1. Excellent communication and cooperation skills. 2. Proven experience in call center or customer service management. 3. Ability to work independently and remotely. 4. Strong problem-solving and decision-making abilities. 5. Bachelor's degree in a related field preferred. Benefits: 1. Remote work flexibility. 2. Paid Time Off (PTO). 3. Company transportation for in-person meetings or events. Working Environment: At Discovery Communications, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration in all aspects of our work. Deadline to Apply: September 9, 2024 Equal Opportunity Statement: Discovery Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.