Call Center Manager - Remote Work

Job Description: Markel is seeking a dynamic and experienced Call Center Manager to join our team on a part-time basis.
This position will be remote, allowing for flexibility and work-life balance.
As a mid-to-senior level professional with at least 8 years of experience in call center management, you will play a crucial role in leading our team to success.
Responsibilities: - Manage and oversee the daily operations of the call center, ensuring efficiency and productivity - Develop and implement strategies to improve customer service and satisfaction - Monitor and analyze call center performance metrics, making adjustments as needed to meet KPIs - Train, mentor, and coach call center agents to enhance their skills and performance - Handle escalated customer complaints and issues in a timely and professional manner - Collaborate with other departments to ensure seamless communication and coordination - Stay up-to-date on industry trends and best practices to continuously improve call center operations - Prepare reports and presentations for senior management on call center performance and initiatives Requirements: - 8+ years of experience in call center management - Resourceful and resilient personality traits - Strong research and project management skills - Excellent communication and interpersonal abilities - Proven track record of meeting and exceeding KPIs - Ability to work independently and as part of a team - Proficiency in Microsoft Office and call center software - Bachelor's degree in Business Administration or a related field (preferred) Benefits: - Company transportation - Free food - Dental insurance Working Environment: At Markel, we strive to inject a sense of joy and vibrancy into the work environment.
We believe that a positive and supportive workplace leads to happier employees and better results.
Join us in creating a culture of collaboration, innovation, and success.
Deadline to Apply: Please submit your application by September 6, 2024.
Equal Opportunity Statement: Markel is an equal opportunity employer and is committed to diversity in the workplace.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.