**Job Title:** Call Center Associate **Company:** Amazon.com **Location:** Nelson, Nelson, NZ **Job Type:** Full-time **Seniority:** Entry Level **Years of Experience:** 1 --- **Job Description:** Amazon is seeking a dedicated and motivated Call Center Associate to join our dynamic team in Nelson, NZ. As a vital part of our customer service framework, you will play a key role in ensuring customer satisfaction by providing exceptional support and assistance through a variety of communication channels. This is an exciting opportunity for someone who is eager to grow within one of the world's leading e-commerce companies. **Key Responsibilities:** 1. **Customer Interaction:** - Handle inbound and outbound customer calls in a professional and efficient manner. - Provide accurate information regarding products, services, and order statuses to enhance customer understanding and resolution of issues. - Proactively resolve customer inquiries, complaints, and payment concerns while focusing on personalized, quality service. 2. **Issue Resolution:** - Identify issues or potential problems with orders; troubleshoot and implement effective solutions to ensure customer satisfaction. - Document detailed conversation notes in our customer management systems to assist with follow-up and record-keeping. 3. **Performance Metrics:** - Meet and exceed call center performance goals, including call handling time, customer satisfaction scores, and resolution rates. - Participate in team meetings and training sessions to enhance performance and share best practices. 4. **Continuous Improvement:** - Collaborate with team members and management to identify areas for process improvement, leveraging innovative strategies to increase efficiency. - Contribute to strategic planning discussions by offering feedback on customer trends and voice-of-the-customer insights. 5. **Quality Assurance:** - Uphold Amazon's high standards for quality service, adhering to company policies, procedures, and best practices in all interactions. - Regularly review personal performance and seek opportunities for skill enhancement. 6. **Team Collaboration:** - Work in a cohesive environment, supporting fellow associates and achieving collective departmental goals. - Share feedback with team leaders to continuously improve customer service practices. --- **Requirements:** **Education:** - High school diploma or equivalent required. **Experience:** - Minimum of 1 year of experience in a customer service or call center environment preferred. **Skills:** - Strong verbal and written communication skills. - Proficiency in using computers and customer management software. - Exceptional organizational skills with the ability to handle multiple tasks simultaneously. **Personality Traits:** - **Independent:** Ability to work independently while taking ownership of tasks and responsibilities. - **Resilient:** Demonstrates endurance and adaptability in handling challenging customer interactions. **Soft Skills:** - **Strategic Planning:** Ability to think critically about customer interactions and long-term solutions. - **Innovation:** Willingness to suggest and implement new ideas to improve customer service experiences. --- **Benefits:** - **Retirement Plan:** Competitive retirement plan options to help secure your future. - **Employee Discounts:** Enjoy exclusive discounts on a range of Amazon products and services. - **Gym Membership:** Access to gym memberships to promote health and wellness. **Working Environment:** At Amazon, we prioritize quality in all aspects of work, products, and services. Our supportive environment fosters growth and development, encouraging associates to excel and deliver world-class customer service. **Application Deadline:** Please submit your application by October 29, 2024. **Equal Opportunity Statement:** Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. We encourage applications from people of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.