**Job Title:** Call Center Associate **Company:** Gap **Location:** Nelson, Nelson, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 2 **About Us:** At Gap, we strive for excellence in everything we do and create a welcoming environment for our customers and employees alike. We believe in fostering a global village mentality, encouraging collaboration among colleagues from around the world. Join us in our mission to empower our customers and create memorable experiences. **Job Overview:** We are seeking a motivated and independent Call Center Associate who will play a key role in ensuring our customers receive outstanding service. The ideal candidate is driven, has a knack for problem-solving, and excels in a fast-paced environment. This part-time position requires effective communication skills, attention to detail, and a strong sense of cooperation with team members. **Key Responsibilities:** - **Customer Interactions:** Respond to incoming calls, emails, and live chats from customers, delivering exceptional service and support in a timely and professional manner. - **Issue Resolution:** Actively listen to customer inquiries and concerns, providing accurate information, troubleshooting issues, and guiding them to satisfactory resolutions. - **Product Knowledge:** Maintain comprehensive knowledge of Gap products and services to effectively assist customers and promote loyalty. - **Collaboration:** Work closely with team members and relevant departments to ensure a seamless customer experience, sharing insights and best practices to improve processes. - **Documentation:** Accurately log and document customer interactions in the CRM system, tracking and reporting any recurring issues or feedback for continuous improvement. - **Performance Metrics:** Meet or exceed established service levels and performance metrics, handling a high volume of calls while maintaining quality and attention to detail. - **Continuous Learning:** Stay informed about product updates, promotions, and company policies to ensure the most accurate and relevant support is provided to customers. - **Customer Feedback:** Gather and relay customer feedback to management to help improve products and services, contributing to overall customer satisfaction. **Requirements:** - **Experience:** Minimum of 2 years of experience in a customer service or call center role is required. - **Education:** High school diploma or equivalent; further education or certifications in customer service or related fields is a plus. - **Skills:** - Strong verbal and written communication skills, with the ability to empathize and connect with customers. - Proficiency in using CRM systems and other technology tools to support customer interactions. - Exceptional attention to detail to ensure accuracy in all communications and documentation. - **Personal Traits:** - Independent and self-driven, with the ability to work autonomously while being part of a team. - An enthusiastic attitude with a willingness to take on challenges and learn from experiences. - **Availability:** Flexibility to work various shifts, including evenings and weekends as needed. **Benefits:** - **Retirement Plan:** Access to competitive retirement plan options. - **Remote Work Flexibility:** Opportunities to work remotely to balance work and personal life. - **Free Accommodation:** Receive free accommodation options for eligible employees. **Working Environment:** At Gap, you will collaborate with colleagues worldwide, creating a supportive community that fosters personal and professional growth. We value inclusivity and diverse perspectives, encouraging every team member to contribute to a positive work atmosphere. **How to Apply:** If you are ready to take on a challenging and rewarding role as a Call Center Associate at Gap, please submit your application by **September 29, 2024**. Include your resume and a cover letter outlining your qualifications and why you're a great fit for our team. **Equal Opportunity Statement:** Gap is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, identities, and expressions.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
