Call Center Assistant - Work From Home

Job Description: Kelly Services is seeking a confident and passionate Call Center Assistant to join our team in Nelson, NZ.
This is a part-time, entry-level position that allows you to work from the comfort of your own home.
Responsibilities: 1.
Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
2.
Make outbound calls to follow up on customer requests or provide additional information.
3.
Assist customers with product or service related questions and provide solutions to their concerns.
4.
Maintain accurate records of customer interactions and transactions.
5.
Collaborate with team members to ensure customer satisfaction and resolution of issues.
6.
Utilize creativity and critical thinking skills to effectively communicate with customers and resolve issues.
7.
Meet productivity and quality standards set by the company.
Requirements: 1.
No prior experience required - training will be provided.
2.
Must be confident and passionate about providing exceptional customer service.
3.
Strong communication skills and the ability to listen actively.
4.
Ability to work remotely and independently.
5.
Detail-oriented with excellent organizational skills.
6.
Creativity and critical thinking skills to solve customer problems effectively.
7.
High school diploma or equivalent.
Benefits: 1.
Company-provided equipment to work from home.
2.
Company transportation for in-person training or meetings.
3.
Parental leave for eligible employees.
Working Environment: At Kelly Services, we prioritize understanding and empathy in all interactions with customers.
We strive to create a supportive and inclusive environment where all employees feel valued and respected.
Equal Opportunity Statement: Kelly Services is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.
Deadline to apply: August 26, 2024 Join our team and help us deliver top-notch customer service from the comfort of your own home!
Apply now to start your career with Kelly Services.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.