**Job Title:** Call Center Assistant **Company:** Capital One Financial **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2 --- **Job Description:** Capital One Financial is seeking a motivated and dedicated part-time Call Center Assistant to join our dynamic team in Auckland. The ideal candidate will possess excellent communication skills, a passion for providing exceptional customer service, and a proactive approach to problem-solving. This position is perfect for individuals looking to contribute to a leading financial services company while maintaining flexibility in their work schedule. **Key Responsibilities:** - **Customer Interaction:** Serve as the first point of contact for customer inquiries via phone, email, and chat, providing timely and accurate assistance. - **Problem Resolution:** Identify and resolve customer issues promptly while maintaining a positive attitude and professional demeanor. - **Account Management:** Assist customers with account-related questions, including inquiries about balances, transactions, and payment options while adhering to privacy and security protocols. - **Data Entry:** Accurately enter and update customer information in the database, ensuring data integrity and confidentiality. - **Follow-Up:** Conduct follow-up communications with customers to ensure satisfactory issue resolution and reinforce customer relationships. - **Sales Support:** Identify opportunities for upselling and cross-selling Capital One products and services while effectively communicating their benefits. - **Team Collaboration:** Work closely with team members and management to share insights and solutions that improve customer satisfaction and streamline operations. - **Reporting:** Prepare and maintain reports on customer interactions and feedback to inform team performance and operational improvements. - **Continuous Improvement:** Stay informed about product updates, policy changes, and industry best practices to enhance service delivery and personal development. **Requirements:** - **Education:** A minimum of a high school diploma or equivalent; relevant certifications or coursework in customer service or communications is a plus. - **Experience:** 2 years of experience in a call center or customer service role, preferably in the financial services industry. - **Skills:** - Strong communication skills, both verbal and written, with a keen ability to build rapport with customers. - Proficient in using call center technology and CRM software. - Excellent problem-solving skills and the ability to think critically under pressure. - **Personality Traits:** - **Independent:** Ability to work autonomously while managing multiple priorities. - **Dedicated:** Committed to providing high-quality service and striving for excellence in all tasks. - **Soft Skills:** - **People Management:** Ability to effectively manage customer relationships and expectations. - **Negotiation:** Skilled in persuading and negotiating to find mutually beneficial solutions for customers. **Benefits:** - Vision insurance to support your eye health. - Company equipment provided to ensure you have the tools necessary to succeed. - Company transportation options may be available to facilitate your commute. **Working Environment:** At Capital One Financial, we uphold the highest standards of ethical conduct and integrity. We foster an environment where teamwork and respect are paramount, ensuring that each team member feels valued and empowered. **Application Deadline:** Please submit your application by ******** to be considered for this exciting opportunity. **Equal Opportunity Statement:** Capital One Financial is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs. We encourage applicants from all backgrounds and walks of life to apply. --- If you are passionate about customer service and wish to grow your career with us, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
