Looking for an energetic person who is great with the customer and staff management.Must have experience as a cafe manager of at least 5 years in any cafe, not in restaurant, bar, hotel and others.Needs to have at least 5 years experience as a barista with nice skills.Overall responsibility for the profitable operation and organization of the cafe, including front of house and back of house.Set and manage budgets.Organize and supervise marketing and promotional activities.Manage all staff - impart knowledge, skills and training to all staff to ensure high standards.Manage staff rosters/staff records.Interview and recruit staff.Undertake staff appraisals and disciplinary action when required.Identify, develop and maintain establishment policies and procedures. In conjunction with the Chef plan the cafe menus. Set policies and maintain standards for health & safety at work in all areas, as well as kitchen areas (in conjunction with the Head Chef).Ensure all equipment and work environments are operational.Arrange for equipment purchases and repairs.Order and maintain inventory to ensure efficient operations.Set cash management procedures and ensure compliance to these procedures.Ensure compliance with security procedures.Ensure high quality of food and beverage presentation.Set procedures to ensure a high standard of customer service and customer satisfaction.Implement customer enquiry and complaints procedures and ensure all enquiries and complaints are handled promptly and efficiently.Uphold morale in the cafe.Ensure relationship between front of house and kitchen staff is of a high standard.Any other duties the employer may reasonably require.BASIC REQUIREMENT FOR THIS ROLEMinimum of at least 2 years in tertiary education.A minimum of 5 years experience in a cafe, and minimum of 3 years of relevant work experience in customer services.Organizational and time management skillsAbility to ensure compliance with standards and regulations of our cafe. Knowledge and/or experienced with the preparation and handling food and beverages Be able and willing to work under pressure in a busy establishment . Be able to follow health and safety measures at work -Be physically fit . Attend meetings and reporting to the business ownerINTERPERSONAL & PERSONAL SKILLSExcellent communication skills (written and oral)Motivational and leadership skillsThe ability to work independently and confidently to make decisionsProblem-solving ability to resolve issuesAbility to delegate and give instructions Committed to team, establishment and excellenceAbility to work competently under pressureReliable & flexible to changePlease noted that New Zealand Citizens/Permanent Residents are prioritized. Send your CV with cover letter to us. Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a Cafe Manager? Do you have customer service experience? How many years of people management experience do you have? Which of the following types of coffee do you have experience preparing? What's your expected annual base salary?
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