Looking for an energetic person who is great with customer and staff management.Key Responsibilities:Overall responsibility for the profitable operation and organization of the cafe, including front of house and back of house.Set and manage budgets.Organize and supervise marketing and promotional activities.Manage all staff - impart knowledge, skills, and training to ensure high standards.Manage staff rosters/staff records.Interview and recruit staff.Undertake staff appraisals and disciplinary action when required.Identify, develop, and maintain establishment policies and procedures.In conjunction with the Chef, plan the cafe menus.Set policies and maintain standards for health & safety at work in all areas, as well as kitchen areas (in conjunction with the Head Chef).Ensure all equipment and work environments are operational.Arrange for equipment purchases and repairs.Order and maintain inventory to ensure efficient operations.Set cash management procedures and ensure compliance with these procedures.Ensure compliance with security procedures.Ensure high quality of food and beverage presentation.Set procedures to ensure a high standard of customer service and customer satisfaction.Implement customer enquiry and complaints procedures and ensure all enquiries and complaints are handled promptly and efficiently.Uphold morale in the cafe.Ensure relationship between front of house and kitchen staff is of a high standard.Any other duties the employer may reasonably require.BASIC REQUIREMENTS FOR THIS ROLE:Minimum of at least 2 years in tertiary education.A minimum of 5 years experience in a cafe, and a minimum of 3 years of relevant work experience in customer services.Organizational and time management skills.Ability to ensure compliance with standards and regulations of our cafe.Knowledge and/or experience with the preparation and handling of food and beverages.Be able and willing to work under pressure in a busy establishment.Be able to follow health and safety measures at work - Be physically fit.Attend meetings and report to the business owner.INTERPERSONAL & PERSONAL SKILLS:Excellent communication skills (written and oral).Motivational and leadership skills.The ability to work independently and confidently to make decisions.Problem-solving ability to resolve issues.Ability to delegate and give instructions.Committed to team, establishment, and excellence.Ability to work competently under pressure.Reliable & flexible to change.Please note that New Zealand Citizens/Permanent Residents are prioritized. Send your CV with a cover letter to us.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a Cafe Manager?Do you have customer service experience?How many years of people management experience do you have?Which of the following types of coffee do you have experience preparing?What's your expected annual base salary?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
#J-18808-Ljbffr