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Business Optimisation LeadNew Plymouth and Auckland are the preferred locations Permanent, Full-time and Fixed Term, Full-time positions New Plymouth At TSB, you'll be part of a profit for purpose organisation, that empowers and enables you to be your best and make a positive difference for the people you work with, and the communities you are part of.
About the role This role is focused on driving efficiency and effectiveness of processes to improve customer outcomes and enable uplift of our operational capability. The position will lead and deliver Business Optimisation projects in selected areas that support TSB's 2030 Strategy to become effective, efficient and the easiest bank to deal with.
Who are you? You will demonstrate significant experience in applying structured process improvement that focuses on operational efficiencies. This will enable the roll out and execution of TSB's business simplification and process optimisation roadmap.
Your experience leading and delivering complex cross-functional projects will ensure TSB achieves sustainable tangible outcomes.
This will be supported by your ability to understand customer and commercial perspectives, and with your exceptional communication skills, you will work consultatively cross-function and build strong working relationships.
In this role, you can expect to: Review processes and areas to identify waste and opportunities to improve and realise potential benefits.Work with Technology teams to identify potential automation/other Technology change opportunities.Engage with the business and through projects, coaching, training and facilitating to build a culture of business simplification.We are looking for candidates who have: Minimum of a bachelor's degree, preferably in business operations.Proficiency in process mapping, process intelligence and automation tools.Proven experience challenging the status quo, is curious and pays attention to detail.Experience in leveraging automation to streamline processes and eliminating manual inefficiencies is preferred.What's in it for me? At TSB, we're small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.
We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.
By working with us, you'll be a part of a profit for purpose organisation. We're 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi's transformational impact in our community.
We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That's why we're committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.
If you are ready to get stuck in as part of a collaborative team where you're supported to be your best self…. Apply Now!
Closing date for applications is 5.00 p.m., Sunday 15th September 2024.
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