Due to significant growth and a desire to accelerate this even further within the ParkMate division, we are looking for someone to join us and step into the role of Business Manager. This role will be based in our Commercial Bay office in the Auckland CBD.In this role you will primarily be responsible for leading a team and owning all day-to-day operations for ParkMate, whilst and supporting initiatives that drive growth of ParkMate in both B2C and B2B environments.This is a fantastic opportunity for someone who thrives in a varied role. You will be given the autonomy to lead and influence many areas such as customer experience, operational ways of working, marketing, app development, commercial outcomes and lead relationships with key internal and external stakeholders.On a day-to-day basis you can expect to:Lead the ParkMate Customer Care function, ensuring SLA's are met and enquiries are managed in line with company policiesOversee all operational tasks for the team including delivery for our internal and external customers of all required back-end changes in the appContinuously monitor and optimise product performance, making data-based recommendations back to the relevant stakeholders within the businessSupport development prioritisation and testing for the appCollaborate with stakeholders to identify and execute trading opportunitiesAssist driving the sales performance, delivery and growth of ParkMate both in the B2C and B2B environments.Identify, plan and execute continuous improvement opportunities across all aspects of the business.Own relationships with key clients and vendorsLead projects of all sizes to ensure they are delivered on to agreed timeframes and standardsChampion ParkMate internally and externally by establish yourself as a go to subject matter expert for anything ParkMate related.About you:We are looking for someone who can tick some of the below boxes. If some of these are new to you but you have strong experience in other aspects please don't hesitate to apply.We are open to reviewing candidates with transferrable skills from any background who are willing to learn. Most importantly we are looking for someone who will be energised by the opportunity to get stuck in and grow with the role. People leadership experience with a proven ability to develop team members Strong interest in technology with the ability to technical concepts to non technical stakeholdersA methodical approach to managing workloads for team members across varied functionsProven experience in delivering outcomes with dependencies on external teams through collaboration and exceptional stakeholder management skillsA sharp eye for detail and maintaining high standards within a teamAnalytical and commercially astuteCRM or Job Management tool experience (Jira, Asana, Trello, Salesforce, HubSpot etc.)Experience in managing data, reporting and insights reporting to stakeholders at all levelsStrong Excel, PowerPoint and MS Office suite capabilities (experience with Power BI would also be advantageous)B2B sales experienceParking or Product/Category Management industry experience (ideal but not mandatory)What's in it for you:Free CBD parkingWFH 1 day per weekWork with market-leading company in a collaborative & cross functional team Discount perks appOngoing career development and growth opportunities
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