Administration, Communications, Customer Service, Logistics, Operations , Project Management, Strategy
Expertise Administration, Communications, Customer Service, Logistics, Operations , Project Management, Strategy
Job level(s) Experienced
Work type(s) Permanent full-time
About us Genesis Energy is one of New Zealand's leading energy retailers, supplying electricity, natural gas and LPG to more than half a million customers across the country and providing almost 20% of New Zealand's electricity. We want to be New Zealander's first choice for energy management, striving to deliver a different, challenge the status quo, be bold and innovative and take responsibility for our customers and what matters to them.
Between now and 2035, Genesis will play a unique and vital role in energy transition. By joining us, you will play your part in supporting the delivery of innovative energy solutions which will create a more sustainable future for our customers, company and for Aotearoa.
About the role As our Business Engagement Specialist, you will be tasked with influencing and collaborating with Genesis LPG Retail teams to identify customer pain points, create top-tier customer products, and enhance sales and customer experiences, while developing informed budgets. Provides support to the LPG leadership team and business unit as a subject matter expert, aiding in strategy formation, problem-solving, project delivery, and informed decision-making.
Some of the key responsibilities are:
Serve as the key relationship manager between LPG operations and customer teams, identifying customer pain points and building market-leading products and experiences.Communicate important information to the LPG leadership team about significant events, initiatives, and system changes.Collaborate with the LPG leadership to shape strategy, solve problems, and make informed decisions, highlighting gaps in customer experience.Share specialised knowledge with internal stakeholders, providing guidance on processes, business systems, and best practices.Enhance documentation in the LPG Quality Management System and support stakeholders in maintaining high standards.Develop and support initiatives to improve customer experience and value proposition, while understanding the impact on cost and operations.This is a newly created, permanent, full-time role based in our Hamilton CBD offices.
About you Tertiary qualification in business or communications.5+ years' experience in a business engagement or communications role.Proven experience managing projects and influencing stakeholders at all levels.Working experience with optimising technology solutions.Strong communication skills with the ability to simplify technical details for better understanding.About our benefits At Genesis, we value your wellbeing and your contribution to our team. That's why we offer you great employee benefits for you and your family. Some of our benefits include:
Health insurance, trauma and life insurance for you, and best doctors online service for you and your family. Electricity and gas discounts and an extra 20 power shout hours per year if you choose us as your provider. Matching up to 4% on contributions to your KiwiSaver or if you are unable to take advantage of KiwiSaver, Genesis will pay a KiwiSaver Cash allowance of 3% instead. A flexible working policy to support you to balance personal and professional needs. Career development opportunities and a supportive learning culture. We value diversity and inclusion, and we believe that equity, gender and wellness are essential for our success. We are a market leader that empowers our people to make a positive difference for our customers, our communities and our environment.
If you want to help shape the future of New Zealand's energy sector, apply today and join us at Genesis!
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