Management - Store (Retail & Consumer Products)Due to our large Chinese clientele, C&Y NZ LIMITED asks that all employees MUST BE FLUENT IN MANDARIN.Position Summary:C&Y NZ LIMITED is seeking a dedicated and experienced Branch Manager to oversee the daily operations of our Penrose location. The Branch Manager will play a critical role in driving store performance by managing inventory, coordinating the retail team, and ensuring efficient delivery operations. This individual will be responsible for upholding high standards in store presentation, maintaining optimal stock levels, and leading a motivated team to achieve sales and customer service excellence.Key Responsibilities:Daily Operations: Oversee all aspects of daily store operations, ensuring smooth and efficient workflows.Team Leadership: Lead, train, and motivate the retail team to achieve performance targets and maintain high customer service standards.Inventory Management: Manage stock levels, ensuring accurate inventory records, and coordinating with suppliers for timely deliveries.Customer Service: Ensure an excellent customer experience by handling inquiries, resolving issues, and maintaining a welcoming store environment.Store Upkeep: Ensure the store is well-presented, clean, and organized to provide a professional environment for customers and team members.Delivery Coordination: Oversee delivery schedules, ensuring prompt and efficient dispatch to meet customer demands.Performance Monitoring: Track store performance, identify improvement areas, and implement solutions to achieve store goals.Qualifications:Proven experience in retail management or branch operations, preferably in HVAC, electrical, or related industries.Strong leadership skills with the ability to motivate and manage a diverse team.Excellent organizational skills and attention to detail.Proficiency in inventory management and knowledge of stock control systems.Customer-focused mindset with excellent communication and interpersonal skills.Why Join Us?As Branch Manager of our Penrose store, you'll play a key role in the growth of C&Y NZ LIMITED, shaping the success of our expanding operations in New Zealand. This is an opportunity to lead a dynamic team, work with industry-leading products, and make a direct impact in a supportive and growth-focused environment.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a branch manager?Do you have experience in a sales role?How many years of people management experience do you have?Do you have customer service experience?How many years of retail management experience do you have?Have you worked in a role where you were responsible for stock control?Do you have native or bilingual proficiency in any languages other than English?
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