Branch Manager
Elements World is a small to medium, fast-growing New Zealand Tourism business with branches in Auckland & Christchurch servicing International travellers providing campervans for sale and rent.
We're looking for a Manager to take our Christchurch branch to the next level. This is an excellent opportunity for a motivated individual with strong leadership skills to contribute to the growth of the business.
Job description:
Overseeing the day-to-day operations of the branch, including vehicle inventory management, fleet maintenance, and scheduling.
Monitoring and analysing key performance indicators (KPIs) to drive operational efficiency and meet business targets.
Implementing policies and procedures to ensure compliance with company standards and industry regulations.
Ensuring exceptional customer service by leading by example and setting high service standards.
Recruiting, training, supervising and supporting staff.
Fostering a positive and collaborative work environment, promoting teamwork and employee development.
Developing and executing strategies to increase revenue and profitability of the branch.
Monitoring and managing expenses, including payroll, supplies, and maintenance costs.
Maintaining knowledge of industry regulations.
Implementing and enforcing security measures to protect assets and minimise risks.
Ensuring that operational activities remain on time and within budget and up to company standards.
Establishing, developing and maintaining positive business-to-business relationships.
Coordinating production efforts with team members and other departments.
Ensuring company policies are met.
Coordinating stock & orders.
Presenting, promoting, and selling products/services using solid arguments to existing and prospective customers.
Job pre-requisites:
At least 2 years of experience in a managerial role within the Automotive Trades & Services industry or a similar customer-oriented industry (Tourism or Retail).
Strong leadership skills with the ability to motivate and develop a team.
Excellent interpersonal and communication skills and an ability to work positively with our existing team and work well with our clients.
Proficiency / knowledge in Google Workspace, MotorCentral & Rental Car Manager.
Punctual, reliable, and available for overtime, if required.
Knowledge of local market trends and customer preferences.
Ability to work in a fast-paced and dynamic environment, adapting to changing priorities.
Valid driver's license with a clean driving record.
Open permission to work in New Zealand (Citizens, Resident visa, or Open work visa holders).
Skills & Competencies:
Sales focused: committed to providing exceptional sales service to face-to-face customers.
Staff focused: committed to providing exceptional staff management across all channels – written, phone and face to face.
Product focused: committed to producing a product within set budgets, in a timely manner and up to a quality matching company standards.
Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
Teamwork: willingness to assist and support others as required and get on with team members.
Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties in an efficient and timely manner.
If you are a results-oriented individual with a passion for delivering exceptional customer service, driving business growth, and leading a high-performing team, we encourage you to apply for the position of Branch Manager. Join our car rental company and contribute to our success in providing outstanding service to our valued customers.
Job Types: Full-time, Permanent
Pay: $68,328.00 per year
Benefits:
Employee discount.
Professional development assistance.
Schedule:
8 hour shift.
Monday to Friday.
On call.
Public holidays.
Weekend availability.
Supplementary Pay:
Bonus.
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