Who are SNAP Rentals? We are an award-winning car rental company with depots in Auckland, Christchurch, Queenstown and Nelson!We are innovative and love to push the boundaries in our industry. We use technology to make things easier for our team and our customers. We want to make a difference with what we do as well as challenge the status quo.We were the first rental company to have Tesla's in our fleet and all of our shuttle vans are electric.We are growing our business and we want you to join the ride!About the RoleAs the Branch Manager for our Christchurch location, you'll report directly to the Head of Operations and lead our Christchurch branch team and operation. Your mission is to ensure exceptional customer service and operational efficiency. You'll inspire and engage your team of approximately 15 to drive both cost efficiency and increased revenue while delivering unforgettable customer experiences. By fostering a collaborative and inclusive culture, you'll ensure every team member feels valued and motivated. You'll champion our organisational values, creating a positive and dynamic work environment where innovation & teamwork thrive and be a passionate advocate for our brands. Key Responsibilities Managing the day-to-day branch operations to ensure a smooth operation for our team and our customers.Delivering operational excellence to provide exceptional service to our customers.Ensuring vehicles are well-maintained and compliant with all safety and regulatory standards with the support of our on site Fleet Co-ordinator.Chasing bad debt, overdue vehicles, insurance claims in conjunction with relevant teams in Support Office.All aspects of staff management including rostering, recruitment and performance with support from the P&C Advisor.Optimising fleet utilisation and availability with the support of the Fleet Co-ordinator.Championing health and safety within the branch.Any other reasonable duties to ensure the branch runs efficiently.About youMinimum of 3 years customer service experience working within and across diverse teams.Proven experience leading people in a fast-paced environment.Calm and composed under dynamic changes in workload and timelines.A hands-on leader with a commitment to achieving excellent results.Strong interpersonal skills with the ability to positively influence, train, coach and motivate others.A passion for delivering a high level of customer service.An understanding of fleet management or fleet maintenance operations experience (preferable but not essential).Experience in rental cars/campers and tourism is preferred.Experience with RCM is preferred.Available to work 45 hours across a 7-day rolling roster including weekends and public holidays.A full, class one driver's licence.BenefitsAccess to Employee Assistance Programme.Full induction with ongoing training and development.Use of a company Vehicle (no fuel).Mobile Allowance & Laptop Provided.Incentive program (commission and monthly bonuses).Generous employee discounts and monthly team activities.Opportunity to take your career further in the Tourism industry.Working with a dynamic, adaptable Company that is constantly evolving.If this sounds like you, hit APPLY now! If you're not sure and would like to ask some questions, please give Ella a call on 021 289 8900 and she will be happy to assist - we can't wait to hear from you! This role is only open to people with existing NZ Work rights who are currently in New Zealand. Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a branch manager? Do you have customer service experience? How many years of people management experience do you have? What's your expected annual base salary? How much notice are you required to give your current employer? Do you have a current New Zealand driver's licence? Report this job advert Don't provide your bank or credit card details when applying for jobs. To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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