Are you a dynamic leader with a passion for customer service excellence and strategic growth? Senior leadership role with regional responsibility for Southland and Queenstown Lakes District Successful multinational Processing and Services business Alsco is proud to be known as the market leader of textile rental services worldwide. By maintaining the highest levels of customer service and quality, and a leading position in product development, the company has become a complete textile service systems provider with offices throughout the world. Our staff have helped to make Alsco the company that it is today with its strong focus on delivering unrivalled customer service.
We are seeking an experienced leader for the role of Branch General Manager based in Invercargill. Reporting to the Regional General Manager, the Branch General Manager is responsible for all operations, service excellence, people development, strategic planning, and financial success for the renowned Southland and Queenstown Lakes District.
Working closely with the Regional General Manager, branch leadership team and support centre teams, you will be primarily responsible for:
Leading and coaching a cohesive and productive team to develop and achieve the goals of the strategic plan which encompasses all elements of customer retention, people development & recognition, growth regeneration and process optimisation. Ensuring that everybody is safe, every day at work and meets the internal and regulatory safety requirements of the branch. Maintaining customers at the forefront of our thinking and delivering on customer excellence programs. Developing an engaging and inclusive workplace by being an active leader in recognising achievements, supporting employee development, and identifying future talented leaders to support their career progression. Ensuring healthy year on year growth is achieved and costs are contained for a well-balanced and appropriate sustainable long-term profit performance. Creating and maintaining positive and efficient oversight on all operational elements and KPI's within the business. To be successful in this role, you will be an experienced leader comfortable with managing a large site in a complex and fast paced business environment. You will have demonstrated career achievement in delivering growth, improving customer retention, and building succession and contingency into your leadership team.
On offer to the successful applicant is an extremely generous salary package including base, incentives, company vehicle plus other benefits to reward a role that you can truly take ownership of and make your own.
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