Booking Host

About thl: We are the world's largest campervan operator, with operations in NZ, AUS, US, and UK, including brands like maui, Britz, Mighty, El Monte RV, Roadbear, and Just Go. We also operate iconic Kiwi brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting. About the Role: We are seeking a fixed-term, full-time Booking Host. As a Booking Host at our global contact centre at Auckland Airport, you'll assist customers in booking their dream campervan holidays and answer any questions about the campervan experience. Key Responsibilities: Customer Service: Utilize your excellent customer service skills and product knowledge to match customers with the perfect campervan. Bookings: Provide quotes and assist with bookings for holidays in NZ & AU, addressing any additional needs for their campervan holiday. Channels: Manage our main communication channels: phone, email, and live chat. Sales Targets: Be motivated to achieve sales targets. Product Knowledge: Familiarise customers with our products and highlight fun activities in New Zealand and Australia. About You: Experience: 1-2 years in customer service or sales Industry Knowledge: Tourism industry experience is a plus Qualifications: Tertiary qualification preferred Languages: Proficiency in a second language, particularly German and Spanish, are advantageous Skills: Strong attention to detail, excellent listening skills, tech-savvy Passion: Enthusiasm for travel and tourism What's in it for You? Join a team that lives and breathes travel and experiences. Want to go on a road trip with friends and family? We'll hand you the keys. Want to go caving and abseiling? We'll provide the gear. Working for thl opens up a world of fun experiences, and you'll probably have to rewrite your bucket list. We offer a competitive salary, flexible work arrangements, and development & career opportunities. Our diverse crew will make you feel welcome from day one. Want to Apply? If you love being part of a team, seek a challenge, and want a company that supports personal and professional growth, we want to hear from you! #J-18808-Ljbffr