Department: NZ Personal Banking Customer Service OperationsLocation: AucklandKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they're buying a home, building a business or saving for things big or small.Mo te turanga - About the roleThe Business Banking Adviser Lending Specialist is critical to making this happen and key responsibilities of the role will include the following:Undertake credit assessment of complex lending applications received from Mortgage Advisers, for customers in the Business Banking segment.Provide an exceptional relationship-based service experience for customers and Mortgage Advisers, supporting ANZ's Retail & Business Banking goals of being #1 in Growth and #1 in Service.Deliver competitive product and pricing strategy that will help retain existing customers and attract new business to ANZ.Meet settlement targets through strong relationship building, sound judgemental risk assessment of applications (within ANZ's credit guidelines) and a strong focus on providing market leading financial solutions to our Business Banking customers and stakeholders in the Mortgage Adviser (key influencers) segment.Manage your own workflow and assist your team as required, to meet or exceed individual and team targets, through collaboration and proactively managing conflicting priorities.Leverage existing continuous improvement frameworks (e.g. Kaizen and ATOM) to identify and implement opportunities to improve process and service delivery.Note: We have multiple vacancies for this role.Ou Pukenga? - What will you bring?To grow and be successful in this role, you will ideally bring the following:Strong lending experience and knowledge of credit policy.Ability to analyse complex information in a logical & systematic manner & exercise good judgement in making decisions under pressure.Customer centric approach, ability to leverage risk appetite to deliver SLA and business growth goals.Good relationship management skills, ability to collaborate with a diverse group of stakeholders and exert a positive influence for change.Ability to work in a team environment as well as independently.You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.He aha te take e uru ai koe ki a matou? - So, why join us?From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive.But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Maori Strategy called Takiri-A-Rangi. This includes increasing representation of Maori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.To find out more about working at ANZ visit https://www.anz.co.nz/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 73468.
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