Animates is New Zealand's leading pet care company with 46 pet specialty retail stores, 28 grooming salons and 15 vet clinics and growing. Our busy store in the heart of Manukau gives you easy access to public transport and we have plenty of parking too. You'll enjoy being part of an experienced team who recently won the community spirit award for their participation in local community charity drives. What you'll be doing? This isn't your regular customer service role. Here at Animates, the advice you give and the products you sell make a real difference to the lives of pets. As an Assistant Store Manager, you'll provide the Store Manager with the support they need to deliver customer service excellence, drive sales, coach the team whilst meeting the high operational standards and financial targets we expect. Our values-led culture and extensive training will also develop your expertise to provide specialist nutrition advice, suggest educational toys and know what fish species make good tank-mates + much more! What we're looking for: Passion for developing and supporting your team. You'll also pride yourself on delivering customer service excellence, proactively seek solutions and be committed to ongoing learning. To be successful you'll also have: Proven experience coaching and developing others Supervisory or store Management experience preferred but not essential An exceptionally friendly and engaging manner to build a regular customer base and grow sales Operational experience to identify key priorities, meet deadlines and delegate Experience in a customer facing role (retail experience preferred) Physical ability to lift stock (up to 20kg) Flexibility to work weekdays, weekends and public holidays A positive attitude and dedication to being a valuable team member What we offer: A leadership bonus scheme Ongoing learning and development Various career progression pathways Generous discounts at our retail stores and vet clinics Parental leave benefits to support your growing family Give back to your chosen charities through our 'Paws for Good' volunteer leave Paid bereavement leave following the loss of a pet Access to free counselling through our Employee Assistance Programme Stability. Be part of a business that's growing and thriving Why you will love Animates: You will join a fun and passionate team, who are dedicated to making the world a happier place through the love of pets. We offer a supportive company culture with Managers committed to the wellbeing of their people and where everyone embodies the Animates values – passion, authenticity, care, knowledge, and togetherness! We encourage you to bring your whole self to work and pride ourselves on being an inclusive Rainbow Tick Certified Employer. If you share our love for the pet parents we serve, the merchandise we sell, and the work we do, this is a place for you to build a rewarding career! #J-18808-Ljbffr
