Our Mico Whangarei store is a well-established and well-performing branch, providing trade solutions to a large and loyal trade customer base, residential solutions to home builders and commercial solutions to the local business sector. The role: We have an exciting role, where you'll join a stable and well-performing branch and enjoy the variety and opportunities of working in a small and experienced team, within a large organisation. At our Whangarei branch, we're committed to improving our customer experience, and we want our staff to have the same passion.
Reporting to the Branch Manager, the Assistant Manager role works closely alongside the branch team. With most of your time spent supporting our Trade customers on the Counter.
As well as working on the Trade Counter you will also be responsible for building relationships and liaising with our key customer on a regular basis. Key to the role will be understanding their needs and providing professional solutions, receiving, and quoting on large orders, ordering products to specific time frames for their projects and communicating delivery times and availability of products where required.
This role will also see you supporting the Branch Manager with general branch administration duties. Including approving invoices, banking, rosters and leading the team in the absence of the Branch Manager.
This is a permanent, fulltime role, working Mondays to Fridays, with rostered Saturdays. About you: To shine in this role, you'll bring a customer-centric and solutions-focused attitude to the business and be prepared to work closely and flexibly with the rest of our team. The ability to build rapport and relationships should be your strength. Your knowledge of the industry or related industries will be a huge benefit but being an agile learner will serve you well.
A strong personal and work ethic is essential, and you'll operate according to the importance of giving your word to your customers and making them and their needs your priority.
With a collaborative leadership style, you will know how to get the best out of people and will enjoy seeing others grow and succeed. You'll model a strong customer service culture and build and foster positive relationships between the branch team and the sales team in the region, to ensure high level service delivery. Essentially, your can-do, customer-centric and solutions-focused attitude will pave the way to your success, and the success of your team and branch.
What we can offer you: In return, we'll offer you a great market-related package, excellent opportunities for training and development, and a strong and support team environment. As Mico New Zealand is also part of Fletcher Building, there are great opportunities for career training and development, plus big-company benefits, such as an Employee Education Fund and an exciting and forward-thinking new Parental Leave Policy.
The career opportunities are exciting! Mico has a culture of career paths and development and career progression, with people in our business staying for up to 40 years and enjoying a varied career.
Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.
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