Overall Position DescriptionAssisting the Shop Managers to provide an outstanding retail experience and lead a team of dedicated lingerie and swimwear fitters offering a fantastic service for New Zealand women both in person in Wellington and nationally via our online store. The Fitting Room is a specialist lingerie and swimwear store, with a focus on personalised fittings, D-K cup size lingerie and swimwear, and products for women post-breast surgery.Tasks and ResponsibilitiesHelping set up the shop for the day including cleaning/setting up the computers/sorting web orders/checking the emails.Giving outstanding customer service in person, over email and phone, and via our online store.Fitting customers with lingerie and swimwear, including post-mastectomy bras and prostheses.Taking a senior role in the team at all times; directing and assisting other team members as needed.When the manager is absent, including at least one day/week, undertaking all daily shop management tasks including opening and closing the shop, managing and directing the team, dealing with any management-level customer queries.Person Description:The ideal applicant will:Have enthusiasm for building team spirit and helping manage a team of competent fitters who love their job and take pride in The Fitting Room.Be positive, professional and friendly, and have a passion for giving exceptional customer service in a customer-centric culture.Be a fast learner and able to easily adapt to a changing environment.Be self-motivated and have the energy to take action to achieve goals and contribute to developing new systems.Have computer competence to quickly master a fairly complex point-of-sale system.Have commitment and experience in motivating a team to achieve excellent sales in a retail environment.This position will be based in our Wellington store. It will be 40 hours per week, rostered between Monday – Saturday. Currently the Managers and Assistant Managers work a rotation of two Saturdays on, two off.Please contact Deborah Lewthwaite, General Manager, for a more detailed Position description or to discuss the position further. We welcome enquiries.Email: (emailprotected)Please apply on Seek with a cover letter and CV, before 12th November.
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