Assistant Manager - Guest Services

Job Description Department: Food & Beverage Service Designation: Assistant Manager- Guest Services Reports To: Director Guest Services Prime Function: Responsible for overall supervision, planning, controlling, and coordination of all activities of the assigned outlet. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Pune to ensure maximum cooperation, productivity, and guest service. Monitor and supervise service flow in the assigned outlet. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: Food & Beverage Planning Assist the F&B Manager to plan & execute the operations of the assigned outlet. Ensure that the company and statutory hygiene standards are maintained in all areas of the assigned outlet. People Management Ensure that the team has been trained for all safety provisions. Motivate and develop the team to ensure smooth functioning of the outlet and promote teamwork. Achieve guest satisfaction and organizational profitability through effective utilization of all resources. Financial Management Prepare and work on the annual budget for the assigned outlet and ensure to give proper monthly follow-up to the F&B Manager. Ensure that profit margins are maintained; agreed costs are not exceeded through effective control systems and menu costing. Operational Management Assist the F&B Manager in sales promotion by organizing events and food festivals for the assigned outlet. Ensure to maintain high standards of quality control, hygiene, and health and safety in all areas of the assigned outlet. Supervise and control the assigned outlet within agreed budgetary limits and parameters of the law. Ensure and maintain high standards of service delivery, safety, security, discipline, and compliance with the organization's policy. Ensure that the team adheres to the company's uniform and hygiene standards. Ensure that quality is maintained in all aspects of the work and as per the standards. Ensure to continuously delight the customers by offering trend-setting and innovative products and services. Handle additional responsibilities as and when delegated by Management. #J-18808-Ljbffr