Front Office & Guest Services (Hospitality & Tourism)Full timeHeritage Hotel Management proudly manages Heritage, CityLife, and Heritage Collection Hotels across New Zealand.At Heritage Hotels, we are committed to delivering The Heritage Experience (T.H.E.), guaranteeing an outstanding and personalized stay for each guest. Rooted in our core values—Honesty, Ownership, Passion, and Empathy (H.O.P.E.)—we foster an environment of excellence.Explore a fulfilling career at CityLife Auckland as a Full-Time Assistant Manager in our Front Office Team, where competitive salary and benefits await! Join us on this exciting journey.THE ROLEManaging the day-to-day operations of all Front Office functions, ensuring seamless coordination throughout the hotel40 hours per week, including weekends, based on a rotating shift scheduleProviding an exceptional Guest Experience with a touch of playfulness and funDemonstrating effective leadership with a diverse teamThriving in a fast-paced environment, making informed decisions on the flyEnsuring the safety and security of hotel guests and their belongingsExhibiting a generous nature that complements your service skillsTHE PERSONMinimum of 1 years' experience as a Duty Manager or Assistant Manager, preferably within a 4- or 5-star hotel environmentExcellent communications skills, both verbal and writtenWillingness to work weekends and public holidays as part of the job roleExperience with Opera CloudPreferably holds a General Manager's LicenseMust have a Full NZ Driver's LicenseOUR BENEFITSA positive and enjoyable work atmosphereA comprehensive reward and recognition program, featuring annual wage reviewsExclusive discounts and complimentary hotel room nightsLaundered uniforms provided for your convenienceYour application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as an Assistant Manager?Which of the following property management systems (PMS) do you have experience with?Do you have a current New Zealand driver's licence?Do you have customer service experience?Do you hold a current New Zealand General Managers certificate?
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