Assistant Branch Operations Manager Location: Nelson
Employment Type: Full-Time, Permanent
Working Hours: Monday to Friday
Salary: up to £33,000
Why Join Us? At TIP, we're proud to be a Great Place to Work Certified company and a true market leader in providing transportation and logistics solutions across Europe.
We offer one of the most attractive benefits packages in the industry, and here's what sets us apart:
Unbeatable Holiday Package: Enjoy 25 days of annual leave plus 8 bank holidays, giving you 33 days off.
Want even more time to relax or plan adventures?
You can buy up to 4 additional days, totaling an incredible 37 days of holiday per year!£1,000 Referral Scheme: Know a top-notch technician who'd thrive here?
Refer them and earn £1,000!Private Healthcare for You & Your Loved Ones: We invest in your health and well-being.
Our private healthcare plan, a rare benefit in the industry, can be extended to cover your immediate family.Pension & Financial Security: We provide a solid company pension, life assurance at 3x your salary, and Group Income Protection (GIP) for long-term peace of mind.Seasonal Rewards & Recognition: Celebrate the festive season with high street Christmas vouchers.What You'll Be Doing: Raise work orders, ensure accurate coding, check maintenance history, validate & authorise additional work.Cost control: secondary warranty, warranty ID & management, challenge maintenance costs, negotiating with vendors &/or suppliers.Accurate follow up on the rebill process, obtain purchase orders & apply customer markups.Ensure service pricing is in line with the agreed vendor pricing.Order parts when required for external vendors.Reserve trailers correctly, select right account, select rate, asset & manage expired reservations.Send jobs to MSU's (Mobile Service Unit) & upload GETSMART & GETPART, update system.Workshop MSU planning regarding holidays/sickness.Tyre management, meeting FOS cycle time.Follow up on customer insurance related tasks.Demonstrate knowledge & drive improvements of customer satisfaction.Follow up on customer request in a timely manner.Manage customer related calls (inbound & outbound), to increase customer's satisfaction (Net Promoter Score).Schedule service events, update business applications (ALS), obtain paperwork, upload documents into myIntelligence.Manage free of charge units to ensure this is kept at minimum level.Contract maintenance for tail lifts & reefers.Leadership: attend team meetings & proactively participate.Deliver on new productivity and process improvements.Who We're Looking For: Administrative experience (essential).Skilled negotiator, achieving strong results with vendors.Budget management in Fleet Management is highly desirable.Ability to analyse data to make daily decisions.Experience in Process improvements.Take the next step in your career and become part of our exceptional team, where your hard work is rewarded, and your well-being is prioritized.
Experience first-hand why TIP is a market leader and why we're Great Place to Work Certified!
Apply today! We believe diversity drives innovation.
The variety of nationalities, cultures, religions and ethnic backgrounds enrich our workforce by bringing together new ideas, innovations and thinking styles that lead to business success.
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