Area Manager - New Zealand
Location: Auckland CBD, NZ and Addington, New Zealand
Time Type: Full Time
Posted On: Posted Yesterday
Job Requisition ID: JR-74193
Job Summary:
THE TEAM
We're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets; we're enriching lives one amazing experience at a time. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.
THE JOB
This role is responsible for managing all client support functions within their designated area/region, along with working in tandem with other various Ticketmaster departments to ensure high market satisfaction for internal and external clients. It's expected this role ensures client satisfaction is a top priority through standardized communications, practices, and processes. In addition, this role will provide direct leadership to the region under their responsibility, while working collaboratively with other Area Managers, central teams, and the Australia & New Zealand Sales department.
WHAT YOU WILL BE DOING
Client Services
Provide leadership and corporate client support vision to their respective geographic area.
Ensure corporate OKRs are successfully communicated, tracked, and met at all levels of the area teams.
Develop a knowledge base of client business, organization, and objectives to ensure high client satisfaction.
Cultivate successful interdepartmental relationships ensuring growth of area.
Communicate company initiatives including product updates, new features, and functionality to the full Area team.
Build and cultivate excellent client relationships by ensuring clarity and sharing best practices.
People Management
Evaluate and manage employee efficiencies and performance.
Provide ongoing coaching and leadership to the Area team.
Monitor service levels and provide ongoing feedback to hit established targets.
Continuously optimize client account team assignments based on performance.
Participate in area budget and staff management.
Product and System Support
Remain current with software and new features and how they impact clients.
Provide support and best practices to the client for all TM products.
Organize and monitor product and new feature rollouts to the regional client base.
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties and responsibilities as needed.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Bachelor's Degree is preferred in a relevant/equivalent field.
Minimum of 5 years' experience with the Ticketmaster System.
Experience in a fast-paced, high-volume environment that is service-oriented.
Proven ability in a leadership capacity, with experience leading/influencing teams.
Advanced knowledge of TM products and applications such as Archtics, Host, TM1, etc.
Exceptional verbal and written communication and organizational skills, along with advanced presentation skills.
Proficient knowledge of Microsoft Office Suite products and Salesforce.
Demonstrated ability to troubleshoot and have a solutions-oriented mindset.
Strong project management skills with the ability to adapt and be flexible, as needed.
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Business Acumen – You understand and can apply general business concepts, using previous experiences and external networks to inform current approach and predict future challenges.
People Management – Demonstrated ability to select, manage, and lead a team in a growth-oriented, fast-paced and changing environment.
Problem Solving and Innovation – Gathering appropriate perspective and insights and seeking win-win solutions.
Organizational Skills – Manages competing priorities of several teams/departments/locations.
Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information among the team.
LIFE AT TICKETMASTER
We are proud to be part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.
Our work is guided by our values:
Reliability – We understand that fans and clients rely on us to power their live event experiences.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity – We are committed to the highest moral and ethical standard on behalf of the countless partners and stakeholders we represent.
Belonging – We are committed to building a culture in which all people can be their authentic selves.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.
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