About EVT
When you join EVT, you are joining one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities, and Travel businesses that always feel local and authentic. At EVT, we're the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Independent Collection
The Independent Collection is a carefully curated selection of luxe, stylish, classic, and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service, and quality.
About Arawa Park Hotel
Join us at Arawa Park Hotel Rotorua, where panoramic views over Arawa Racecourse meet city convenience. With the largest hotel rooms in Rotorua, and within easy walking distance to famous attractions and activities, this is your chance to elevate your career. Make your move.
About The Role
Reporting to our Front Office Manager, the Guest Service Agent role will place great focus on anticipating and meeting the desires and needs of our guests whilst maintaining high standards of service. Providing all of our guests with a warm, welcoming, and personable experience throughout their stay.
Key Responsibilities
Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
Communicate any guest requests to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest's wishes.
Process daily guest transactions and accounts accurately and efficiently.
Be fully conversant with information on the area as a destination, the services available at and through the hotel, and any special events taking place in the area.
As the first point of contact for the Hotel, you are guest-driven and enjoy exceeding guests' expectations. You can work shift work which involves various shifts including mornings, evenings, weekends, and public holidays.
Benefits & Perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts, and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering, and charitable giving.
Australia and NZ's largest and most diverse experiences company.
Skills & Experience
Positive attitude
Willingness to learn
Previous reception experience in a hotel/resort environment will be beneficial, however full training will be provided on-site.
Effective communication skills (written and verbal)
Work together with trust and treat all guests and colleagues from all cultural groups with respect.
Working knowledge of Opera PMS.
A passion for creating memorable guest experiences.
Strong interpersonal skills.
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