Analyst Real Time Workforce

Kainga Ora is dedicated to transforming New Zealand's housing sector by creating homes and communities where citizens can thrive.
The role contributes to this mission by ensuring the Customer Support Centre is efficiently resourced to operate around the clock.
In this role you can expect to have the responsibilities: Ensure proper resourcing of the Customer Support Centre aligned with daily schedules Collaborate with Team Leaders for business continuity planning Use contact centre data to recommend and lead service improvements Monitor and evaluate activities to enhance processes and practices Analyse and prepare professional reports using research and investigation This role comes with the following benefits: Competitive salaries Five weeks' annual leave A suite of insurances Flexible working arrangements Career development opportunities This role requires you to have: Experience in a customer-centric environment Ability to analyse and prepare professional reports High level of autonomy and proactiveness Effective communication across leadership layers You would benefit from having: Knowledge of Genesys systems Kainga Ora values diversity and inclusivity, welcoming applicants from various backgrounds.
Employees are supported with tools and opportunities for personal and career development.
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