Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.
Our purpose is clear: we enable our clients to feed the world sustainably. Our commitment to our employees and customers is at the heart of everything we do.
Job Overview & Purpose:
Looking for motivated, dynamic self-starters to join the Fraud and Scams Monitoring team within Rabobank's Fraud & FEC Investigations - RANZ function.
Reporting to the Fraud & Scams Monitoring Lead RANZ, the Analyst, Fraud & Scams Monitoring will be part of the team responsible for managing external fraud and scam risk, by ensuring fraud scenarios and rules are optimised, transaction data is analysed to identify potentially fraudulent activity and fraud investigated and managed appropriately and effectively.
The Analyst, Fraud & Scams Monitoring role is an operational Line 1 role, covering detection, investigations, response, monitoring, and reporting. The successful candidate will be able to work autonomously and as part of a team.
Key Responsibilities and Accountabilities:
The Analyst, Fraud & Scams Monitoring is responsible for the following key activities within Rabobank's fraud risk management framework, helping to safeguard the Bank from external fraud risks:
Analysing internal and externally generated data to identify potentially fraudulent behaviour and emerging threats or trends that may be useful to the Bank to mitigate fraud risk
Investigating and responding to scam incidents
Investigating fraud alerts generated and other external fraud events
Performing post investigation activities, including loss assessments and recoveries
Identifying and supporting vulnerable customers through the scam management lifecycle
Review transaction and login data to flag or identify potentially fraudulent activity. Flag any transactional pattern that does not fit the expected activity and investigate
Triage fraud alerts and investigate, escalate and report fraud incidents
Ongoing monitoring of existing fraud detection scenario suite to ensure that they remain effective, and the false positive ratio is kept to a minimum
Input on scam loss and client experience data and trends for internal reporting
Communicate via phone and email with client to gather relevant details as part of investigations.
Conduct external fraud investigations and post investigation activities, including, in collaboration with key stakeholders, loss assessments and recoveries
Prepare cases ensuring decision-making, risk mitigation and recovery is appropriate and documented
Conduct analysis and assessments as required to support new/updated products, processes and systems
Develop, document and maintain the team's procedures and processes to make work more efficient within the team and ensure alignment with regulatory and internal policy requirements
Provide out of hours support to our clients if they fall victim to a scam
Qualifications:
Essential:
Finance or business Tertiary qualification
Desirable:
1-3 years in a similar role within fraud operations/risk management.
Data analysis and reporting
Fraud alert management
Experience in investigations and recoveries
Experience within banking
Process documentation
Client communication via phone and email
Knowledge:
Knowledge and experience of ThreatMetrix or similar tool
Understand Compliance and Risk Management principles
Skills:
Advanced proficiency with relevant software (including Microsoft Office, Excel, PowerPoint)
Strong investigative and analytical skills with a keen attention to detail and thorough, logical thinking
Experience in analysing and interpreting large data sets to identify and assess potentially fraudulent activity, proactively identify fraud trends, propose new scenarios to detect re-occurrences and assist in business decisions
Strong communication skills including the ability to talk confidently and professionally with clients
Be able to make sound judgements based on data and take responsibility for decisions made
Have good interpersonal skills
Ability to document end to end processes into comprehensive team procedures
Be a good team player
Rabobank Global Behavioural Skills:
Judgement & Decision Making (Practitioner): Uses appropriate analysis, judgment and experience to make sound business decisions
Emotional Intelligence (Practitioner): Is aware of own and others' behaviors and attitudes and understands why people react as they do
Complex Problem Solving (Foundation): Identifies problems and reviews related information, to develop and evaluate possible solutions
Agility (Foundation): Demonstrates the ability to change own actions, course or approach in a changing situation
This role will close Friday 8 November 2024
Rabobank believe embracing inclusion, equity and belonging delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.
At Rabobank New Zealand, we are committed to our values; we are client-driven, we take responsibility, we are professional and cooperative. We have an open culture, where you can be yourself and be valued for who you are. All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. We are proud to be an equal opportunity employer. Together, we can grow a better world.
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