Ready for a meaningful career? Join HealthCare New Zealand, our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.Join a rewarding industry where you are contributing to enhancing the lives of others!Online learning platformCompany laptop providedDiscounted health insuranceFull paid training providedWho we are | Ko wai matouHealthCare NZ brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives!Join Our Vibrant After Hours Team! You'll play a pivotal role in our Service Centre. Your mission? To deliver exceptional first call resolution as you will be the first point of contact for both our support workers out on the field as well as our clients. This is a full-time permanent role working across a 7-day roster with shifts from 12:30pm - 21:00pm based in Tamaki Makaurau Albany!Responsibilities include:Managing phone-based and email enquiries from external and internal stakeholdersEnsuring that clients and support workers are communicated with in real time for shift/relief changesManaging logistics with guaranteed hoursEnsuring relevant legislation is followed and the most well-trained Support Worker is placed with the clientAdhering to our key performance indicators in line with our current contractsEnsuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomesEmpathy and a genuine interest in helping othersPassion for the Healthcare sectorExperience working in a fast-paced environmentConfidence in using technology/computer literacyExceptional communication and rapport-building skills over the phoneA positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environmentHealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.If you'd like to make a real difference in people's lives, apply today.Applications close | Te katinga o tenei whai turanga: 22nd November 2024 at 5pm. Interviews may take place prior to close date so get in quick!We are recruiting for our 2nd December induction.Apply via the link below to ensure your application will be redirected to the relevant recruitment team.Only suitable candidates will be contacted for an interview.Reference #: 30196Posted on: 08 Nov 2024Closes on: 22 Nov 2024 17:00Location(s): Auckland branch area, Albany officeExpertise: Contact Centre, Service FacilitationJob level(s): 0 - 1 year of experience, 1 - 3 years of experience, 3 - 5 years of experience, 5 - 7 years of experience
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