Adviser Lending Specialist (Small Business)Department: NZ Personal Banking Customer Service OperationsLocation: AucklandKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they're buying a home, building a business or saving for things big or small.Mo te turanga - About the roleThis role is within the ANZ Adviser Assessment team which takes pride in being a Centre of Excellence for home lending. Our assessment team is a market leader for the volume of mortgages we underwrite and has consistently been recognized for service excellence across the industry. One of the great things about ANZ is the wide range of unique and interesting roles that provides you with the opportunity to continuously grow.As an Adviser Lending Specialist (Small Business), you will have the opportunity to support customers achieve their home ownership dreams. The key responsibilities of the role include:Assessment of home lending applications received from Mortgage Advisers, for customers with self-employed income.Provide an exceptional relationship based service experience for customers and Mortgage Advisers, supporting ANZ's goals of being #1 in Growth and #1 in Service.Deliver competitive product and pricing strategy that helps retain existing customers and attracts new business to ANZ.Meet home loan settlement goals through strong relationship building, sound judgemental risk assessment of applications and a strong focus on providing market leading financial solutions to our customers.Manage your own workflow and assist your team as required to meet or exceed individual and team goals, through collaboration and proactively managing conflicting priorities.Have a growth mind set and an always learning outlook towards your role, continuously seeking out opportunities to deliver process improvement, operational efficiencies and great customer outcomes.Note: We have multiple vacancies for this role.Ou Pukenga? - What will you bring?To grow and be successful in this role, you should have the following:Experience with home lending and knowledge of NZ credit controls and environment.A good understanding of how businesses operate and how to assess financial statements.You must have held a Delegated Financial Authority (DFA) in your previous roles and should be able to exercise sound judgement while making lending decisions.Ability to analyze complex financial information on customer applications in a logical manner, with a good eye for detail and the ability to make decisions under pressure.A customer centric approach, the ability to leverage risk appetite to deliver on service and business growth goals.Good relationship management skills, the ability to collaborate with a diverse group of stakeholders internally at ANZ and externally across the Mortgage Adviser industry, always exerting a positive influence for change.The ability to work in a team environment as well as independently unsupervised.You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.He aha te take e uru ai koe ki a matou? - So, why join us?From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive.But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Maori Strategy called Takiri-A-Rangi. This includes increasing representation of Maori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.To find out more about working at ANZ visit https://www.anz.co.nz/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 77382.
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