Have meaningful impact as an Advanced Analytics Specialist Your Role The role of the Advanced Analytics Specialist is to utilize analytics and data science techniques to enable better business understanding and decision-making.
You'll work as part of a multi-disciplinary squad on the Complaints Transformation Program and contribute to the re-engineering and re-design of the way complaints and customer relations have been handled in Direct Insurance Australia (DIA) within IAG.
Leverage your in-depth analytical knowledge of data, artificial intelligence (AI) capabilities such as natural language processing (NLP) and domain reporting roadmaps to build for reuse, support rapid delivery, and improve time-to-value.
You'll take a central role in designing, developing, and deploying analytics models and insights for impactful business decision-making to drive actionable outcomes.
This role will establish and maintain robust communication with business units, squad leads, and various technical teams to fully comprehend and address their needs.
Taking the initiative in advancing and maintaining sophisticated data analytics standards within the team, thereby elevating the overall analytical capability.
This is a 12-month Fixed Term Contract role open to candidates in all major cities in Australia.
About You • Solid experience in data analytics, insights, or data science • Demonstrated ability to use analytical tools and techniques to solve complex business problems • Demonstrated ability to synthesize data and information into actionable business decision-making • Experience of using AI and NLP across large data sets to identify trends, drivers, and issues in either a Data Analyst or Data Scientist role • Understanding and navigating large complex data warehouse and schemas • Excellent skills with SQL and good knowledge of analytical tools such as R, Python, and NLP concepts • Good understanding of data visualization and reporting in Tableau, statistical modeling, and machine learning techniques • Strong interpersonal and communication skills, with a proven ability to collaborate effectively with both technical and non-technical stakeholders, to ensure alignment with business objectives.
• Knowledge and experience of working with customer-facing or complaints data required.
• Tertiary qualifications in Business, Economics, Statistics/Analytics, Finance, or a related field.
Applications close Friday 12 July 23:59 pm AEST.
ABOUT US IAG is the largest general insurance group in Australia and New Zealand.
We're also a tech and research facility, a hub for climate change experts, and a center of resilience design.
We chat over coffee with customers, advocate for them in the corridors of Parliament, and back them up in the community when life's moments hit hardest.
You'll know our brands – NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few.
Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions, and making insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures, and passions.
We expand careers, genuinely connect with the community, lead with a powerful purpose, and celebrate what makes you individual.
We're also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
Collaborating on Indigenous-led solutions that enable growth, develop resilience, and create meaningful change.
We're passionate about social issues, walk the talk on sustainability, and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment, and creating inclusive environments.
We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees.
We do this because we're ready for you.
All this shows up in what we offer: • Grow your financial future with 13% superannuation as standard • Access up to 50% off personal insurance, including home and motor insurance • Flexibility through a program called MyFlex - supporting you to live life to the full • Welcome Back cash bonus when returning from parental leave • A certified Family Inclusive Workplace We're ready for you.
Apply today.
Learn more about who IAG is here .
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