Monday, 22 April 2024
About the company
The Royal Australasian College of Surgeons (RACS) is a not for profit, membership-based organisation leading the way in surgical performance, professionalism and patient care in Australia and New Zealand.
With service to our members at the forefront of our business, we support ongoing learning and development for our surgical workforce of more than 7,000 surgeons and 1,300 surgical trainees and Specialist International Medical Graduates.
RACS is on an exciting journey to transform the way our members engage with us by making improvements across many aspects of the College - from learning and development to technology and governance. We are focusing on collaboration and innovation to better serve our members and to enhance the contribution of surgeons to the community.
About the role In this role you will support administrative and verification functions of the Continuing Professional Development (CPD) Program across Australia and Aotearoa New Zealand.
Primary Responsibilities
- Provide member service and respond to inbound, outbound phone and online enquiries.
- Review submissions for participants selected to verify their annual CPD.
- Assist with reporting requirements for committees, boards and accrediting authorities.
- Update Professional Standards webpage and provide communications support as required.
- Participate and collaborate in internal/external meetings and other activities as required.
Skills and experience
- Experience in delivering high level customer service and support
- Highly organised and calm under pressure
- Experience in a similar position in an educational, healthcare of professional membership organisation (preferred)
At our organisation, we are proud to have a positive impact on improving health outcomes in the community. Our people are especially important to us, we treat everyone fairly and are mindful of our colleagues and their wellbeing. Working at RACS, you will thrive in our environment where we recognise that we are all one team. Our employees are at their best when they have balance in their lives, so by joining our team you will have:
flexibility to combine working from home with time spent in the office RACS Professional Development Framework (Grow at RACS) access to a wellbeing app additional, gifted leave at the end of the year access to online learning portal THRIVE with a catalogue of 89,000+ courses access to an Employee Assistance Program which includes counselling for personal and work-related issues, support for family members, legal support, career development and planning, nutrition & lifestyle advice as well as financial counselling We genuinely care about our employees' health and wellbeing and encourage our people to bring their whole selves to work.
How to apply?
To apply for this role please submit your application by clicking on the "Apply Now' button to submit a cover letter, resume and answer the outlined selection criteria.
Please note we will be reviewing applications as they come in. Enquiries can be directed to ****** however, applications emailed to this address will not be accepted.
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