Job Description:Exelon, a leading energy provider in Hamilton, Waikato, NZ, is seeking a part-time Account Support Specialist to join our team at the Associate Level. The ideal candidate will have at least 4 years of experience in a similar role and possess a driven and confident personality. Strong communication and problem-solving skills are essential for success in this position.Responsibilities:Provide support to key accounts, including resolving customer inquiries and issues in a timely and professional manner.Assist with account management tasks, such as processing orders, updating customer information, and preparing reports.Collaborate with internal teams to ensure customer satisfaction and retention.Identify opportunities for upselling and cross-selling products and services to existing customers.Maintain accurate records of customer interactions and transactions.Stay up-to-date on industry trends and best practices to provide informed support to customers.Requirements:Bachelor's degree in Business Administration or related field preferred.4+ years of experience in account support or customer service.Strong communication skills, both written and verbal.Excellent problem-solving abilities and attention to detail.Proficiency in Microsoft Office Suite and CRM software.Ability to work independently and as part of a team.Experience in the energy industry is a plus.Benefits:Paid overtime.Free food.Gym membership.Opportunities for professional development and advancement within the company.Working Environment:At Exelon, we strive to cultivate a sense of ownership and responsibility at every level. Our team is dedicated to providing exceptional service to our customers while fostering a collaborative and supportive work environment.Deadline to Apply:Interested candidates should submit their applications by September 20, 2024.Equal Opportunity Statement:Exelon is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.
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