**Job Title:** Account Support Representative - Remote Work **Company:** Whole Foods Market **Location:** Nelson, Nelson, NZ **Job Type:** Full-time **Seniority Level:** Associate Level **Years of Experience:** 3 --- **Job Description:** Whole Foods Market is seeking a dedicated and adaptable Account Support Representative to join our dynamic team. This is a remote position primarily based in Nelson, NZ, and the successful candidate will play a pivotal role in ensuring optimal support for our accounts, contributing to our mission of providing high-quality products and exceptional customer experiences. **Key Responsibilities:** 1. **Client Relationship Management:** - Serve as the primary point of contact for assigned accounts, establishing and maintaining strong, long-lasting relationships. - Actively engage with clients through regular communication, ensuring all inquiries and concerns are addressed in a timely manner. 2. **Account Management:** - Monitor account health and performance metrics, proactively identifying areas for improvement and opportunities for growth. - Collaborate with internal teams to ensure client needs are understood and met, working closely with sales, marketing, and operations to enhance overall service delivery. 3. **Research & Insights:** - Conduct thorough research and analysis on market trends, customer behavior, and competitors to inform strategic decisions. - Prepare and present reports on account performance, customer satisfaction surveys, and potential opportunities. 4. **Problem Solving:** - Address client problems effectively and efficiently by employing a solutions-oriented approach and troubleshooting issues as they arise. - Escalate unresolved issues to appropriate teams, ensuring all concerns are dealt with swiftly. 5. **Collaboration & Teamwork:** - Collaborate with cross-functional teams to align on strategic initiatives and ensure seamless execution of account support processes. - Provide feedback and insights to enhance team performance and customer support initiatives. 6. **Documentation & Reporting:** - Maintain accurate records of account activities, communications, and resolutions within the CRM system. - Assist in the preparation of account reviews and presentations, ensuring all data is up to date and well-articulated. 7. **Continuous Improvement:** - Stay informed on industry best practices and emerging trends to bring innovative ideas to the team. - Participate in training sessions and professional development opportunities, fostering a culture of knowledge-sharing and growth. **Requirements:** - **Education & Experience:** - Bachelor's degree or equivalent experience preferred. - Minimum of 3 years of experience in account management, customer support, or a related field. - **Technical Skills:** - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience working with CRM software. - Ability to leverage data analytics to derive insights and inform recommendations. - **Personality Traits:** - Adaptable: Capable of adjusting priorities to meet the demands of a fast-paced environment. - Resilient: Able to bounce back from setbacks and maintain a positive, solution-oriented mindset. - **Soft Skills:** - Strong teamwork abilities, with a proven track record of working effectively in a collaborative environment. - Excellent research skills to support data-driven decision-making. **Benefits:** - Comprehensive Dental insurance coverage - Relocation allowance for qualifying candidates - Coverage for travel and spending expenses related to client engagements **Working Environment:** Join a high-energy workplace focused on delivering impactful results. We value collaboration, innovation, and a commitment to excellence in everything we do. **Deadline to Apply:** ******** --- **Equal Opportunity Statement:** Whole Foods Market is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.