**Job Title: Account Support Representative - Remote Work** **Company: International Paper** **Location: Auckland, Auckland, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 1** **Job Description:** International Paper, a leading global packaging and paper company, is seeking a proactive and motivated Account Support Representative to join our remote team.
This entry-level position plays a vital role in supporting our account managers and ensuring that our clients receive exceptional service.
The successful candidate will demonstrate reliability, a drive for excellence, and a commitment to fostering strong relationships with our customers.
**Key Responsibilities:** - **Customer Communication:** Serve as the first point of contact for customers inquiring about our products and services.
Address customer queries via phone, email, and chat efficiently and professionally.
- **Account Management Support:** Assist account managers in maintaining and updating customer records in our database, ensuring data accuracy and integrity.
- **Order Processing:** Process customer orders, track shipments, and manage returns and exchanges to ensure a seamless customer experience.
- **Problem Resolution:** Identify and resolve customer issues proactively by collaborating with internal departments to streamline solutions promptly.
- **Report Generation:** Compile and analyze customer feedback and sales data to prepare periodic reports for account managers, highlighting trends and areas for improvement.
- **Customer Relationship Management:** Build and maintain strong relationships with clients through regular communication, understanding their needs, and ensuring satisfaction with our products and services.
- **Adaptability in Role:** Participate in training and development initiatives to stay updated on product knowledge, company policies, and customer service best practices.
- **Collaboration:** Work closely with team members and other departments to promote a culture of teamwork and shared success within the organization.
**Qualifications and Requirements:** - **Education:** High school diploma or equivalent required; a bachelor's degree in business, communications, or a related field is a plus.
- **Experience:** Minimum of 1 year of customer service or account management support experience preferred.
- **Personality Traits:** - Driven: Demonstrates ambition and initiative to exceed performance metrics.
- Reliable: Consistently performs duties and meets deadlines with a strong level of dependability.
- **Soft Skills:** - Adaptability: Adjusts to new situations and challenges with resilience and resourcefulness.
- Negotiation: Capable of engaging in discussions with customers to find mutually beneficial solutions while maintaining a positive relationship.
- **Technical Skills:** Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and experience using CRM systems is desirable.
- **Communication Skills:** Excellent verbal and written communication skills, with an ability to articulate information clearly and concisely.
**Benefits:** - Retirement plan options to help you secure your future.
- Employee discounts on various company products and services.
- Life insurance coverage for peace of mind.
**Working Environment:** Join a dynamic workplace that values teamwork, innovation, and shared success.
International Paper fosters a culture where employees are encouraged to contribute ideas and collaborate, ensuring the overall growth of the company and professional development of each individual.
**Deadline to Apply:** Applications will be accepted until September 20, 2024.
Interested candidates are encouraged to submit their resumes and cover letters detailing their qualifications for this role.
**Equal Opportunity Statement:** International Paper is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity/expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
