**Job Title:** Account Support Officer - Remote Work
**Company:** Choice
**Location:** Christchurch, Canterbury, NZ
**Job Type:** Full-time
**Seniority Level:** Associate Level
**Years of Experience:** 4
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### Job Description
Choice is looking for a proactive and independent Account Support Officer to join our growing team in Christchurch, Canterbury. This is an exciting opportunity for someone with a firm grasp of project management principles and strong leadership skills to play a key role in supporting our client accounts and ensuring customer satisfaction. This position will be performed remotely, allowing for flexibility while meeting the needs of our clients.
### Key Responsibilities
- **Client Relationship Management:**
- Serve as the primary point of contact for assigned accounts, establishing and maintaining strong, positive relationships with clients.
- Address and resolve client inquiries, complaints, and issues in a timely and professional manner.
- Conduct regular check-ins with clients to ensure service satisfaction and identify areas for improvement.
- **Project Coordination and Management:**
- Collaborate with internal teams to coordinate the delivery of services and products to clients, ensuring alignment with expectations and timelines.
- Develop, maintain, and monitor project plans, tracking progress, and ensuring milestones are met.
- Utilize project management tools to ensure a seamless workflow and effective communication among team members and clients.
- **Data Analysis and Reporting:**
- Analyze account metrics and develop reports to track performance and trends, providing actionable insights to clients.
- Prepare and present regular updates and reports to internal stakeholders and clients regarding account status and potential areas for growth.
- **Administrative Support:**
- Manage account-related documentation and ensure that all client records are kept up to date and organized.
- Assist with the preparation of proposals and bids for new projects or expansions of service.
- **Training and Development:**
- Participate in ongoing training and professional development opportunities to enhance skills and industry knowledge.
- Mentor and provide guidance to junior team members as needed.
### Requirements
**Education & Experience:**
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 4 years of experience in account management, customer service, or related roles.
- Proven experience in project management, with a track record of successful delivery of client projects.
**Technical Skills:**
- Proficiency in project management software (e.g., Trello, Asana, or similar tools) and CRM systems (e.g., Salesforce).
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and data analysis tools.
**Personality Traits:**
- Independent and self-motivated, able to work effectively without direct supervision.
- Confident in providing suggestions and strategies to improve client satisfaction and account performance.
**Soft Skills:**
- Strong leadership capabilities, demonstrating the ability to guide and motivate both clients and team members.
- Excellent project management skills with exceptional attention to detail and the ability to multitask.
### Benefits
- Paid overtime for hours worked beyond the standard work schedule.
- Provision of necessary company equipment for remote work productivity.
- Ongoing training and professional development opportunities to foster growth and career advancement.
### Working Environment
At Choice, we cultivate a culture of curiosity and questioning to fuel innovation and growth. We encourage team members to share their ideas and challenge the status quo, contributing to a dynamic and creative workplace.
### Application Deadline
Please submit your application by **October 4, 2024**.
### Equal Opportunity Statement
Choice is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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If you are an independent and confident professional with a knack for project management and a passion for client relations, we would love to hear from you! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
