**Job Title:** Account Support Officer **Company:** CSX **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 --- ### Job Description CSX, a market leader in innovative solutions for our clients, is seeking a dedicated and detail-oriented **Account Support Officer** to join our enthusiastic team. This entry-level position is perfect for individuals who are eager to launch their careers in client relations and support. As an Account Support Officer, you will play a vital role in ensuring our clients receive exceptional service and support. You will work in a dynamic and supportive environment that fosters growth, creativity, and teamwork. ### Key Responsibilities - **Client Interaction:** Act as the first point of contact for clients, responding promptly to their inquiries via phone, email, and in-person communications. - **Account Management Support:** Assist Account Managers in maintaining and organizing client accounts. This includes data entry, updating account information, and ensuring accuracy of client records. - **Report Generation:** Gather and compile data to generate reports that provide insights into account status, client satisfaction, and service delivery metrics. - **Documentation:** Prepare and manage documentation required for account management, including client agreements, service confirmations, and other administrative tasks. - **Project Coordination:** Help coordinate various projects related to client accounts, including tracking deadlines, meetings, and follow-ups to ensure timely completion and client satisfaction. - **Presentation Support:** Prepare materials for presentations to clients, assisting in the development of content and organizing visual aids to convey information effectively. - **Problem Solving:** Identify account-related issues proactively and find effective solutions to address client concerns, ensuring a seamless experience. - **Team Collaboration:** Work closely with other team members to provide support as needed, sharing insights and resources to achieve common goals. - **Continuous Improvement:** Participate in ongoing training and professional development, striving to improve service quality and efficiency in all client interactions. ### Requirements - **Education:** High school diploma or equivalent required; relevant courses or training in business, marketing, or communications is a plus. - **Personality Traits:** - **Reliable** – Consistently punctual and dependable, demonstrating accountability in all tasks. - **Resourceful** – Ability to think critically and navigate challenges effectively, utilizing available tools and resources. - **Skills:** - Strong **project management** skills to manage multiple tasks and deadlines. - Excellent **presentation** skills, with the ability to prepare and deliver information clearly and engagingly. - **Communication:** Strong verbal and written communication skills are essential for effective client interactions and teamwork. - **Attention to Detail:** High degree of accuracy and attention to detail in managing records and client communications. - **Team Player:** Ability to work collaboratively within a team environment while contributing individual skills. ### Benefits - **Free Food:** Enjoy complimentary meals during your shifts. - **Visa Sponsorship:** Opportunities for international candidates requiring work visas. - **Profit Sharing:** Participate in profit-sharing schemes based on company performance. ### Working Environment At CSX, we strive for excellence and uphold high standards in all endeavors. You will be joining a diverse and inclusive work culture that encourages professional growth and development while prioritizing employee well-being. ### Application Deadline Applications will be accepted until **September 28, 2024**. We encourage interested candidates to apply early for the best chance at joining our team. --- ### Equal Opportunity Statement CSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are passionate about providing excellent client support and fostering lasting relationships, we invite you to apply and be part of our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
