**Job Title: Account Support Manager**
**Company: Western Union**
**Location: Nelson, Nelson, NZ**
**Job Type: Part-time**
**Seniority: Mid-to-Senior Level**
**Years of Experience: 8+**
**Deadline to Apply: ******** **
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**About Western Union:**
At Western Union, we are committed to creating an inclusive workplace that fosters creativity and innovation. We believe in sustainable practices and are dedicated to environmental responsibility. As an industry leader in digital payments, we provide services that help people and businesses move money with ease.
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**Job Description:**
We are seeking a dedicated and driven Account Support Manager to join our team. In this role, you will play a crucial part in ensuring customer satisfaction and maintaining strong relationships with our clients. You will leverage your expertise to manage client accounts, understand their needs, and facilitate effective communication with various departments. As a remote team member, you will collaborate with colleagues across the globe while contributing to our mission of providing superior service.
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**Key Responsibilities:**
1. **Client Relationship Management:**
- Build, develop, and maintain strong, long-term relationships with assigned accounts.
- Serve as the main point of contact for client inquiries, concerns, and escalations.
- Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for improvement.
2. **Account Oversight:**
- Monitor account performance metrics to ensure service level agreements are met.
- Collaborate with internal teams to address client issues promptly and effectively.
- Conduct periodic account reviews to assess client needs and recommend enhancements or solutions.
3. **Communication and Reporting:**
- Prepare and present detailed reports on account status, trends, and opportunities to leadership.
- Ensure clear and effective communication with clients regarding any changes to services, products, or policies.
- Develop informative materials that educate clients about our services and enhance their understanding of our offerings.
4. **Problem Solving and Creativity:**
- Utilize research skills to analyze client data and generate insights that drive business decisions.
- Proactively identify potential issues and develop creative solutions to enhance client experience.
- Stay up-to-date with industry trends and best practices to contribute innovative ideas that can improve service delivery.
5. **Cross-functional Collaboration:**
- Work closely with sales, marketing, and product teams to ensure cohesive service delivery and strategic alignment.
- Participate in regular team meetings to communicate client feedback and share best practices.
- Support the rollout of new products and services through client-facing training and demonstrations.
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**Requirements:**
- **Experience:**
- Minimum of 8 years of experience in account management or client support roles, preferably within the financial services or payments industry.
- Proven track record of managing multiple client accounts and demonstrating effective problem-solving skills.
- **Educational Background:**
- Bachelor's degree in Business Administration, Finance, or a related field is preferred.
- **Skills and Competencies:**
- Strong analytical skills with the ability to interpret data and translate findings into actionable insights.
- Exceptional interpersonal and communication skills, both verbal and written.
- Proficient in using CRM software and Microsoft Office Suite.
- **Personality Traits:**
- Dedicated and driven individual with a passion for customer service and relationship management.
- A proactive approach to challenges, with the ability to work independently in a remote environment.
- **Soft Skills:**
- Excellent research skills to identify relevant trends and client needs.
- Creative thinking capabilities to develop innovative solutions for clients.
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**Benefits:**
- Profit sharing opportunities to share in the company's success.
- Gym membership to promote health and well-being.
- Paid sick leave to support work-life balance.
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**Working Environment:**
At Western Union, we are committed to environmental responsibility and sustainable practices. We seek individuals who share our values and are enthusiastic about contributing to a positive work culture, even from a remote setting.
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**Equal Opportunity Statement:**
Western Union is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you're interested in joining a forward-thinking company that prioritizes customer relationships and sustainable practices, we encourage you to apply before the deadline on ******** . We look forward to seeing how your skills and experiences can contribute to our team at Western Union!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
