**Job Title:** Account Support Manager - Work from Home
**Company:** Gap
**Location:** Dunedin, Otago, NZ
**Job Type:** Part-time
**Seniority:** Mid-to-Senior Level
**Years of Experience Required:** 7
**Job Description:**
Gap is seeking a dedicated and experienced Account Support Manager to join our dynamic team. This part-time, work-from-home role is ideal for professionals looking to leverage their experience in account management while contributing to our mission of providing exceptional customer service. As an Account Support Manager, you will be at the forefront of client interactions, ensuring our customers receive the highest level of support and assistance in line with Gap's vision and values.
**Key Responsibilities:**
- **Client Relationship Management:** Develop and maintain strong, positive relationships with assigned client accounts. Serve as the primary point of contact for customer inquiries, providing timely and effective solutions.
- **Account Strategy Development:** Collaborate with clients to understand their needs and objectives. Develop tailored strategies that align with their goals and promote Gap's products and services.
- **Support Coordination:** Coordinate with internal teams such as sales, marketing, and operations to ensure seamless service delivery and problem resolution. Act as a liaison between clients and internal stakeholders to facilitate communication and address any concerns.
- **Performance Monitoring:** Monitor account performance and client satisfaction levels. Analyze metrics and feedback to identify areas for improvement and implement corrective actions as necessary.
- **Reporting and Documentation:** Prepare and present regular reports on account status, client feedback, and key performance indicators (KPIs) to senior management. Ensure all client interactions and transactions are documented accurately.
- **Problem Solving:** Proactively identify potential issues in client accounts and work collaboratively to develop and implement effective solutions. Maintain a high level of customer satisfaction by effectively resolving conflicts and addressing concerns.
- **Training and Development:** Provide ongoing support and training to clients on Gap's products/services to ensure optimal usage and satisfaction. Assist in onboarding new clients, ensuring a smooth transition and understanding of Gap's offerings.
- **Market Research:** Stay informed about industry trends, competitor activities, and changes in the market landscape. Utilize this knowledge to provide insights and recommendations that enhance our services and client relationships.
- **Corporate Social Responsibility:** Engage in Gap's community initiatives, promoting and participating in corporate social responsibility programs that align with company values.
**Requirements:**
- **Experience:** Minimum of 7 years in account management, customer service, or a related field. Proven track record of managing multiple client accounts and delivering exceptional results.
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- **Skills:**
- Strong problem-solving skills with the ability to adapt to changing situations and client needs.
- Excellent verbal and written communication skills.
- Proven ability to work independently and in a collaborative team environment.
- Strong organizational skills with a keen attention to detail.
- **Personality Traits:**
- Driven and motivated individual with a passion for achieving results.
- An adaptable mindset that embraces change and seeks continuous improvement.
**Benefits:**
- Opportunity for travel related to client engagement and company initiatives.
- Participation in profit-sharing programs.
- Comprehensive vision insurance coverage.
**Working Environment:**
At Gap, we are committed to making a positive impact on the community through our corporate social responsibility initiatives. We believe in giving back and encouraging our employees to engage in programs that support various social causes.
**Application Deadline:**
Please submit your application by September 21, 2024.
**Equal Opportunity Statement:**
Gap is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applications from individuals of all backgrounds and experiences.
We look forward to welcoming a new member to our team who shares our vision and commitment to excellence in customer service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
