Job Description:
We are looking for a highly experienced and motivated Account Support Manager to join our team at WestRock. This is a remote work position based in Wellington, New Zealand. As a part-time Account Support Manager, you will be responsible for managing and supporting key client accounts, ensuring their satisfaction and success.
Responsibilities:
- Serve as the main point of contact for assigned client accounts, building strong relationships and understanding their needs and goals
- Collaborate with internal teams to develop and implement account strategies to drive growth and retention
- Provide ongoing support and guidance to clients, addressing any issues or concerns in a timely and professional manner
- Monitor account performance and provide regular reports and updates to clients
- Identify opportunities for upselling and cross-selling products and services to increase revenue
- Stay up-to-date on industry trends and best practices to provide valuable insights and recommendations to clients
- Work closely with the sales team to ensure seamless communication and coordination on account management activities
Requirements:
- Bachelor's degree in Business Administration or related field
- 7+ years of experience in account management or customer support roles
- Proven track record of successfully managing client relationships and driving business growth
- Strong communication skills, both written and verbal
- Excellent attention to detail and organizational skills
- Ability to work independently and confidently in a remote work environment
- Proficiency in Microsoft Office and CRM software
- Experience working with global clients is a plus
Personality Traits:
- Independent
- Confident
Soft Skills:
- Communication
- Attention to detail
Benefits:
- Parental leave
- Profit sharing
- Life insurance
Working Environment:
- Collaborate with colleagues worldwide, fostering a global village mentality.
Equal Opportunity Statement:
WestRock is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.
Deadline to apply: 2024-09-02
If you meet the requirements and are excited about the opportunity to work with a global company like WestRock, we encourage you to apply for the Account Support Manager position. We look forward to reviewing your application.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Account Support Manager - Remote Work posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
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