Account Support Manager

Job Description: LawVu is seeking a highly skilled and experienced Account Support Manager to join our team in Wellington, New Zealand.
As a mid-to-senior level professional with at least 8 years of experience in account management, you will play a crucial role in supporting our clients and ensuring their success with our innovative legal technology solutions.
Responsibilities: Develop and maintain strong, long-lasting client relationships to drive customer satisfaction and retention.
Act as the main point of contact for assigned accounts, addressing any questions or concerns in a timely and professional manner.
Collaborate with the sales team to identify opportunities for upselling or cross-selling additional services to existing clients.
Monitor account health and performance metrics to proactively address any issues that may arise.
Work closely with the product development team to provide client feedback and input on new features and enhancements.
Provide training and support to clients on how to effectively use our software platform.
Assist with onboarding new clients and ensuring a smooth transition to our services.
Requirements: 8+ years of experience in account management, preferably in the technology industry.
Proven track record of meeting or exceeding sales targets and customer retention goals.
Strong interpersonal skills with the ability to build rapport and trust with clients.
Excellent communication skills, both written and verbal.
Ability to work autonomously and as part of a team.
Hardworking and driven with a passion for helping clients succeed.
High emotional intelligence and the ability to understand and empathize with clients' needs.
Equal Opportunity Statement: LawVu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive environment for all employees.
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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